5 stars for the delivery driver Chris, he was great. Arrived on time, friendly and communicated well before arrival. He got the sofa into the house easily before I had to shoot off to work. We are g... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We know a thing or two about sofas. That's because we've been making high quality, comfy and stylish sofas for over 10 years. Those years of experince and expertise mean that today we're proud to bring you the huge range of sofas along with unbeatable quality, and service that's second to none.
Contact info
Unit 4 Norbury Court, 7 Welcomb Street, M11 2NB, Manchester, United Kingdom
- 0800 368 9673
- admin@abakusdirect.co.uk
- abakusdirect.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely amazing service and helped…
Absolutely amazing service and helped me bring it in to my hallway would highly recommend
Good communication about delivery and respectfull.
Good comminicatiin and
Delivery was great within a week can’t…
Delivery was great within a week can’t fault the speedy delivery
Considering the price everything is…
Considering the price everything is good except the cushions were not structured like pictures in website
Was very disappointed
Was very disappointed, website promised delivery before Christmas and it hasn’t happened. I didn’t receive any correspondence from the company until I emailed them myself.
Very professional
Very professional, respectful and sofa is just brilliant thank you
5 stars for the delivery driver Chris
5 stars for the delivery driver Chris, he was great. Arrived on time, friendly and communicated well before arrival. He got the sofa into the house easily before I had to shoot off to work. We are grateful it arrived just before Christmas too.
Although, less stars for the sofa itself as Im slightly disappointed in the photos online as the material/colour is not what it looks like in the pictures, it’s more metallic and shiny which looks quite tacky.
Efficient and great quality item
Quick dispatch but cheap quality
Sofa arrived very quickly especially before Christmas. Its ok and will do as a sofa for my first house but the quality isn't amazing and it's harder than I expected, I don't expect it to last as long as higher quality sofas. Looks the part though.
Wider range n beats well known companies
Came across this company by luck. Wider product range, helpful team on the phone and prompt delivery even Christmas being around the corner. Happy with the product and quality 😊
Giving thanks to the company for the good work
Thank you for the great work, i have finally recieved my order . They company is really good and they deliver items on time and safe. I like the furniture its really classic and nyc. I appreciate
Perfect!
Driver was lovely. Rang to give me an accurate time, was considerate and friendly. Perfect!
Lovely peole
Amazing delivery by Chris
My delivery driver was Chris and he was amazing! Very friendly and good delivery! I’m happy with my sofa and the service :)
Great product and delivery
Delivery driver was great. Product is great quality and fits perfectly. I really cannot complain one bit and would recommend.
Took my sofa inside the living room
Took my sofa inside the living room, very carefull, friendly delivery guy, sofa seems okay, no damage, a little bit dirty on the side, but I can ignore that as its white, easy cleaned it. All good 👍
We bought our sofas from this company…
We bought our sofas from this company over a year ago and one of the sofa seats spongejust collapsed ,i got in contact and they sent a replacement with in 10 days, fantastic service would definitely recommend this company for customer service thank you.
I’m really pleased with this sofa
I’m really pleased with this sofa! There’s absolutely nothing wrong with it, and delivery was simple and easy. The company made sure to confirm the delivery time with me, which was really convenient. The sofa itself is really comfy, clean, and exactly as described. Overall, spot on!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








