4WD Supacentre Reviews 

192,578
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff for being helpful, friendly, and knowledgeable, often providing great advice and making interactions pleasant. People frequently highlight the good quality of products, with many items performing well over time, and appreciate the affordable prices offered. The customer service is also often described as excellent and prompt. However, some customers also noted issues with product reliability, experiencing items that stopped working or were faulty after purchase. A few other people also felt that customer service could be problematic, citing difficulties with warranty claims, unhelpful call centers, or issues with refunds and restocking fees.

What people talk about most

Product

People report ambiguous experiences with product quality, with many reviewers expressing dissatisfaction due... See more

Staff

Reviewers mention ambiguous feedback about staff, with many praising their helpfulness, professionalism, and... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing significant... See more

Price

Customers had ambiguous experiences with price, with some reviewers praising the great low prices and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers expressing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I could not miss a great offer from 4WD SC so I purchased online for an in store pickup. With all of my visits to the store I have found the staff to be very helpful and friendly (yes commissions ma... See more

Rated 4 out of 5 stars

I've bought heaps.ofbsyuff from here and most of its decent quality, I just purchased a compressor for $120 and it works a treat. My last compressor cost close to $500 so it's a big difference... See more

Rated 4 out of 5 stars

Great store lay out Great customer service Great products.. I purchased a 270* awning 2 years ago and still like new. Kind regards Bruza80

Rated 4 out of 5 stars

Don’t like 1800 nos would like to speak to the store directly. But apart from that good product with a great price and there waiting to be picked up.👍


Company details

  1. Camping Store
  2. Hobby Store

Written by the company

Providing prices and value to help you get outdoors, camping and adventuring.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

193K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(192,578)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I took these back for a refund and have no response

I took these back for a refund as they were not 3x3 as stated but 2.9 x 2.9 I bought them from Gosford but as I was in Canberra returned them to the Fyshwick store on the 28th /4 but as of this time 0n the 6th/5 have had no refund and after visiting the Gosford store yesterday enquiring have a had no contact about my enquiry

17 April 2025
4WD Supacentre logo

Reply from 4WD Supacentre

Hi Clark,

Thank you for reaching out to provide this review, I've done some chasing up to have this resolved for you, and you should be receiving a communication to get the information required to have this finalised in short order.

Regards, Andrew

Rated 1 out of 5 stars

Hi and thanks for the oportunity to…

Hi and thanks for the oportunity to have a say.
I was astounded to find out when I exchanged a jumpstart pack which had no wall plug manufacturers charging cable ( how was I supposed to charge the device safley if no wall plug manufacturers charging cable are supplied?).
I was charged a 10% fee, this was not a return as I explained to the more than helpfull person at the desk it was an exchange.
Admittedly I did not check the product information correctly because I was so excited to find what I thought was what I wanted at a great price and value. But I was then dissapointed to find out I could not exchange it for the correct product it had to be returned and repurchased which does not make sense.

2 April 2025
4WD Supacentre logo

Reply from 4WD Supacentre

Hi Peter,

Thank you for taking the time to reach out and leave this review, I have forwarded on a follow up to our store's managing team to get this one looked into, as generally should the item be missing parts we would action a replacement of the item in order to assist, however we may be missing the full scope of context, so I've asked for them to look into and utilise this to further refine our customer experience.

Regards, Andrew

Rated 5 out of 5 stars

Used 3300watt inverter generator on…

Used 3300watt inverter generator on planed power outage on Sunday 4/5/25 ran for 9.5 hours only used about 6litres of fuel ran house water pump 1/2 horse power fridge and and microwave oven or toaster or coffee machine no problem

25 March 2025
Rated 2 out of 5 stars

It was very late and you sent me an…

It was very late and you sent me an Item I did not order ,so now I must return it, I live in the country and must drive an hour to get to a post office to do this.

31 March 2025
4WD Supacentre logo

Reply from 4WD Supacentre

Hi Paul,

Thank you for taking the time to leave this review and feedback on your experience, I can see that we have everything aligned to have this resolved for you in short order as soon as that's through.

Regards, Andrew

Rated 5 out of 5 stars

Excellent staff

Store was being restocked and maybe re-arranged so had some issues finding a few things, but the staff were really helpful and got me sorted.

16 April 2025

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