I was assisted in setting up my broadband deal today with RISE by a nice man named Luke. He was very helpful, polite and patient. Any questions I had he seemed more than happy to help me answer and di... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After a delay in receiving my new router and being without broadband for a couple of days I was anxious to get back online. Unfortunately I struggled with the Nokia quick startup instructions and the... See more
4th utility have amazing customer service .. staff are always very polite and will go out if their way to help you .. spoke so a guy today was extremely helpful and sorted my issue within minutes .. h... See more
Company replied
I had a chat with David Cordwell who was extremely helpful! He made sure I understood everything, spoke me through all the details, and allowed me to compare between different packages to make sure I... See more
Company replied
4.5
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ash was fantastic very nice fella and…
Ash was fantastic very nice fella and sorted my problem out perfectly. I'd give him a pay rise best service ever.
10 July 2026
Unprompted review
Reply from 4thutility
Hi Stephen,
Thank you for your fantastic review. We're delighted Ash was able to resolve your issue and provide such friendly service. We'll be sure to pass your wonderful feedback on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Olu the customer service agent was…
Olu the customer service agent was amazing and helpful with my issues which got resolved immediately.
10 July 2026
Unprompted review
Reply from 4thutility
Hi Sandra,
Thank you for your lovely review. We're pleased Olu was able to resolve your issue straight away and provide such helpful support. We'll make sure your feedback is shared with him 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Great broadband company
Great broadband company. Great prices!! Customer service were the best I've experienced in my life. The guy I talked to was Brillant.
10 July 2026
Unprompted review
Reply from 4thutility
Hi Stephen,
Thank you for your wonderful review. We're delighted you've enjoyed both our broadband service and the support from our team. We really appreciate your recommendation 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Reply from 4thutility
Hi,
Thank you for taking the time to leave us a review. We're delighted you found our team so helpful and appreciate your kind feedback 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Great company and offeres
Great company and offeres. Very genrous. And shout out to Callum, as he was amazing and made an amazing offer and he was very professional. Thank you sir
6 July 2026
Unprompted review
Reply from 4thutility
Hi Mahmoud,
Thank you for your fantastic review. We're delighted Callum provided such a professional service and helped you secure a great offer. We'll be sure to pass your kind comments on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
The engineers were very polite it was…
The engineers were very polite it was an extremely hot day today and they were so professional. They met my dog and then I moved into the back room with him so they didn't have him under their feet. They were quick so tidy and left everything as they found it. They left when the router was ready to use. I switched straight over. It was very informative with a daily email and a what to expect list.
9 July 2026
Unprompted review
Reply from 4thutility
Hi Yvonne,
Thank you for your wonderful review. We're delighted our engineers provided such a professional installation, kept everything tidy and kept you informed throughout the process. We really appreciate your lovely feedback 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Reply from 4thutility
Hi,
Thank you for taking the time to leave us a review. We're delighted you're happy with both the solution provided and the quality of your service. We really appreciate your feedback 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Spoke to Kay to change my full fibre…
Spoke to Kay to change my full fibre from EE to 4th Utility. She made the process is and straight forward and explained everything to me. I hope the rest of the switch is as straight forward
9 July 2026
Unprompted review
Reply from 4thutility
Hi Carla,
Thank you for your lovely review. We're delighted Kay made switching your broadband simple and explained everything clearly. We hope the rest of your switch is just as smooth 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Reply from 4thutility
Hi Ildar,
Thank you for your review. We're pleased you found our team helpful and knowledgeable, and that they made the experience enjoyable. We really appreciate your feedback 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Switch to another provider
I was about to switch to another provider purely for cost-cutting reasons, but fortunately I spoke with Jamie, who took the time to explain my options and offered a great deal that made it possible for me to stay with 4th Utility.
9 July 2026
Unprompted review
Reply from 4thutility
Hi Bengu,
Thank you for your fantastic review. We're delighted Jamie took the time to explain your options and found a deal that meant you could stay with us. We'll be sure to pass your kind feedback on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Every time I chat with these guys it’s…
Every time I chat with these guys it’s a really great and fun experience the customer service they provide is top notch and I was lucky enough to speak to Martin today which he was able to replicate that great experience when needing help and support.
9 July 2026
Unprompted review
Reply from 4thutility
Hi John,
Thank you for your wonderful review. We're delighted every interaction with our team has been a positive one and that Martin continued that great experience when you needed support. We'll be sure to share your kind words with him 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Jamie Y great customer service…
Jamie Y great customer service assistant
4th utility let your customer service agents use initiative some times not work off a script anyway called twice didnt get help with my problem you needed pictures of router and so on
Jamie called i told him my problem he sorted it out no issues great work and thank you for your help
9 July 2026
Unprompted review
Reply from 4thutility
Hi Alawi,
Thank you for taking the time to leave us a review. We're delighted Jamie was able to take ownership of your issue and resolve it quickly after your previous calls. We'll make sure your fantastic feedback is shared with him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Ash was amazing
Ash was amazing! Such a lovely guy to deal with on the phone. :)
9 July 2026
Unprompted review
Reply from 4thutility
Hi Ryan,
Thank you for your lovely review. We're so pleased Ash provided such friendly service and made your experience an enjoyable one. We'll be sure to pass your kind feedback on to him 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Kay was so patient and helpful and…
Kay was so patient and helpful and explained everything very clearly. Thank you!
9 July 2026
Unprompted review
Reply from 4thutility
Hi Rebecca,
Thank you for your kind review. We're delighted Kay took the time to explain everything clearly and provide such patient support throughout your call. We'll make sure your lovely feedback is shared with her 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Reply from 4thutility
Hi Martin,
Thank you for your review. We're delighted you're enjoying a fast, reliable connection and appreciate you taking the time to share your experience 🚀
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
nice to talk to someone that understood…
nice to talk to someone that understood me & i could understand them.
was very patient with me on a hot day when systems were slow on both ends
service was very good from "Kay"
9 July 2026
Unprompted review
Reply from 4thutility
Hi,
Thank you for your wonderful review. We're delighted Kay provided such patient service and made sure everything was easy to understand, even on a busy day. We'll be sure to share your kind feedback with her 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Very happy with my phone call today…
Very happy with my phone call today very polite and helpful and he got me a better deal and better speed for my broadband very pleasant colleague you have
9 July 2026
Unprompted review
Reply from 4thutility
Hi Julie, thank you for your lovely review! We're delighted our team was polite, helpful and able to find you a better deal and faster broadband. We really appreciate your kind feedback 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Jon was an incredible customer service…
Jon was an incredible customer service person. He calmed me down and walked me through and explained in details.
9 July 2026
Unprompted review
Reply from 4thutility
Hi Judah, thank you for your wonderful review! We're delighted Jon was able to explain everything clearly and provide the reassurance you needed. We'll be sure to pass your kind words on to him 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
From start to finish everything went…
From start to finish everything went well they were informative polite and just great.
Best service ever from frist initial call down to package delivery to installation
9 July 2026
Unprompted review
Reply from 4thutility
Hi Kiffany, thank you for your fantastic review! We're delighted everything went smoothly from your first call through to installation. It's great to hear our team kept you informed every step of the way 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Very helpful, quick resolution
The agent who helped me, John, was very helpful and explained everything well and my issue was resolved quickly and my WiFi now works with no issues.
He also had some good small talk to fill the gaps where we were waiting for the router to update itself.
Would recommend, he was very helpful
9 July 2026
Unprompted review
Reply from 4thutility
Hi Rob, thank you for your brilliant review! We're so pleased John resolved your WiFi issue quickly while keeping you informed throughout. We'll be sure to pass your kind feedback on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.