This used to be a great company I don’t know what’s happened last order took over a week to arrive my latest order hasn’t arrived after 3 weeks not replying to messages I’m going to have to do a charg... See more
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See what reviewers are saying
4nx have to be the best pouches I have tried enabling me to quit vaping entirely. Good strength selection,long lasting and dont taste like chemically created flavours unlike some other brands . I have... See more
Company replied
It's genuinely a shame as I personally think their nicotine pouches are the best on the market, however the customer experience with this company is disgraceful. I ordered nearly £40 worth of po... See more
I’ve tried a few brands of nicotine pouches and have found that 4NX are head and shoulders above the competition. Great flavours, best price point, last way longer and excellent customer service. I re... See more
Company replied
Company details
Written by the company
4NX nicotine pouches are smoke free, odour free, spit free and can be used on the go at anytime. They're totally discreet and convenient to settle your nicotine cravings.
Contact info
Elizabeth House, M11 2NX, Manchester, United Kingdom
- service@4nx.com
- 4nx.com
2.9
Average
264 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Have been ordering with 4NX for some…
Have been ordering with 4NX for some time now. Quick delivery in the past and always cost-effective. Last 2 experiences have waited well beyond the stated delivery times and still waiting for an order 6 days later. Disappointed.
10 September 2023
Unprompted review
Reply from 4NX
Hello,
I'm sorry to hear you have had a late delivery. We aim to provide an excellent service, and our team will do all we can to resolve this for you. Please contact us at service@4nx.com for a member of our team to look into this for you.
Marcus
4NX Pouches
Quite a few of the bags were not filled…
Quite a few of the bags were not filled properly, less than half full.
19 August 2023
Reply from 4NX
Hello Mark,
Thank you for providing your feedback. I'm sorry to hear our product wasn't as you expected. I would like to discuss this with you further. Please email me at service@4nx.com for me to look into this further for you.
Marcus
4NX Pouches
Excellent smoked for 40 years now given…
Excellent smoked for 40 years now given up after a month on these they do work next day delivery as well and not expensive.
21 August 2023
Reply from 4NX
Hello Dave,
Thank you so much for your excellent feedback. We strive to provide excellent products and service and we are thrilled to have hit the mark for you.
We look forward to serving you again soon.
Ashleigh
4NX Pouches
Great product fast delivery certainly…
Great product fast delivery certainly stops cravings!
20 August 2023
Reply from 4NX
Hello Nicki,
Thanks for the great review! We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Ashleigh
4NX Pouches
Best flavors of any niccotine pouch…
Best flavors of any niccotine pouch company I have tried. The pouches seem to last longer than other brands. Their own website features good deals and postage is always prompt. I've never had any problems with pouches bursting, unlike other companies.
14 August 2023
Unprompted review
Reply from 4NX
Hello,
Very glad to hear you have enjoyed your experience with us and for you to leave us a 5 star review means a lot!
We hope to serve you again in the near future!
Ashleigh
4NX Pouches
Was simple to order with concise…
Was simple to order with concise information. Arrived promptly and well packaged.
24 July 2023
Reply from 4NX
Hello Stephen,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers.
We Look forward to serving you again soon.
Ashleigh
4NX Pouches
THESE ARE POISONOUS IF SWALLOWED
THESE ARE POISONOUS IF SWALLOWED The bags i had from 4nx burst in my mouth there is very poor quality issues throughout less nicotine in some than stated and some which contained far too much and made me ill bags frail and most weak so much so picking one up made it rip where my fingers had been will not advise using this site use nordic spirit or another reputable company edit: I do believe this was a one time thing the other pot i got was all usable with strong bags i think it may of been old stock they were trying to shift
3 August 2023
Unprompted review
Reply from 4NX
Hello Daniel,
Thank you for providing your feedback. I'm sorry to hear you have had this experience with one of our products. I can see we have already been in touch with you regarding this to address your concerns. If you would like to discuss this further please email me at service@4nx.com
Marcus
4NX Pouches
Hell Yeah ********************
19 July 2023
Reply from 4NX
Hello Mr Maloney,
We are thrilled that you are happy with our all round service. Thank you for the 5 star review.
Ashleigh
4NX Pouches
Nice little pouches
3 July 2023
Reply from 4NX
Hello Jessica,
Very glad to hear you have enjoyed your experience with us and for you to leave us a 5 star review means a lot!
We hope to serve you again in the near future!
Ashleigh
4NX Pouches
Great product lovely fresh taste
27 June 2023
Reply from 4NX
Hello Pauline,
We are thrilled that you are happy with our all round service.
Thank you for the 5 star review.
Ashleigh
4NX Pouches
Overall Good.
Good Quality. Good Pricing. The only thing is sometimes you might get a can with some pouches which have not been closed properly at the ends. Hence you might get some powder spilled inside the can.
8 December 2022
Reply from 4NX
Hello Ali,
Thank you for providing your feedback. I glad you have found our pouches good to use, and sorry you have had a few split open for you. If you would like to discuss this with me further please email me at service@4nx.com
Marcus
4NX Pouches
Taste is very good, but...
Taste is very good, but the puches are very weak and burst open in my mouth every time.
15 June 2023
Unprompted review
Reply from 4NX
Hello Marc,
Thank you for providing your feedback. I'm sorry to hear you have had this experience. I would like to discuss this with you further. If you would like to discuss this with me, please email us on service@4nx.com
Marcus
4NX Pouches
Item not delivered by Royal Mail
Item not delivered by Royal Mail. Marcus very helpful in resolving the issue. Really happy with service. Thanks very much
24 May 2023
Reply from 4NX
Hello Jodanna,
Thank you so much for your feedback. We're sorry the royal mail failed to deliver for you. We strive to provide excellent products and service and we are glad you're happy with the service you have received following this.
We look forward to serving you again soon.
Ashleigh
Red Box Vape
Marcus was extremely helpful with my…
Marcus was extremely helpful with my queries and products are great quality
24 May 2023
Reply from 4NX
Hello Frazer,
Thank you so much for taking the time to leave us such wonderful feedback. Our staff work really hard to provide excellent customer service and a review like this means the world to our entire team.
Ashleigh
4NX Pouches
Quality / customer service poor
I've had a few problems now with 4nx. Firstly the quality control is very poor I've opened tubs that a third of the product have been split open (I've never had this problem with Nordic spirit or velo) ... Emailed 4nx to let them know but got no response.
Secondly their costumer service seems impossible to contact. I recently ordered a kick bundle pack (first packs I've order in some time hoping they had improved over that period of time) I paid extra for the DHL next day delivery. But have
still not received my order I've emailed (but only got an automated response) and also tried phoning customer service I don't know how many times (the phone just rings and rings)
I don't know how a company that wants repeat customers can operate this way?
10 May 2023
Unprompted review
Reply from 4NX
Hello Jamie,
I'm sorry to hear you have had this experience using our service. I have looked into this, and I can see a member of our team has tried contacting you already regarding this issue.
Can I ask you to contact me at service@4nx.com to discuss this further.
Marcus
4NX
Excellent service with quick delivery.
19 April 2023
Reply from 4NX
Hello Kirstie,
We are thrilled that you are happy with our all round service.
Thank you for the 5 star review.
Ashleigh
4NX Pouches
Reply from 4NX
Hello Humza,
I can see you have ordered a free sample from us to try our product. Can I ask you to contact me at service@4nx.com for me to discuss this with you further.
Marcus
4NX
Fantastic product & fantastic producer……
Fantastic product & fantastic producer… that’s it really … 10/10
Awesomeness
16 March 2023
Reply from 4NX
Hello Luke,
Thank you so much for your excellent feedback. We strive to provide excellent products and service and we are thrilled to have hit the mark for you.
We look forward to serving you again soon.
Ashleigh
4NX Pouches
Reply from 4NX
Hello Artem,
I'm sorry to hear you hadn't received your items. The tracking on your order is showing that your order was delivered for you on the 28th March. Can you contact me at service@4nx.com for me to look into this further for you. Marcus 4NX
Great as always as still our only…
Great as always as still our only supplier as there pouches are always great and no issues had at all
29 March 2023
Reply from 4NX
Hello
We are thrilled that you are happy with our all round service. Thank you for the 5 star review.
Ashleigh
4NX
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