This used to be a great company I don’t know what’s happened last order took over a week to arrive my latest order hasn’t arrived after 3 weeks not replying to messages I’m going to have to do a charg... See more
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See what reviewers are saying
4nx have to be the best pouches I have tried enabling me to quit vaping entirely. Good strength selection,long lasting and dont taste like chemically created flavours unlike some other brands . I have... See more
Company replied
It's genuinely a shame as I personally think their nicotine pouches are the best on the market, however the customer experience with this company is disgraceful. I ordered nearly £40 worth of po... See more
I’ve tried a few brands of nicotine pouches and have found that 4NX are head and shoulders above the competition. Great flavours, best price point, last way longer and excellent customer service. I re... See more
Company replied
Company details
Written by the company
4NX nicotine pouches are smoke free, odour free, spit free and can be used on the go at anytime. They're totally discreet and convenient to settle your nicotine cravings.
Contact info
Elizabeth House, M11 2NX, Manchester, United Kingdom
- service@4nx.com
- 4nx.com
2.9
Average
264 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Could be better choice of flavours for…
Could be better choice of flavours for lesser strength. Best flavours are too strong for me in terms of nicotine content. I normally use 4mg gum and I find fruit gum at this strength is ample.
1 January 2023
Reply from 4NX
Hello Mr Cunningham,
Thank you for leaving your feedback on our products. We are always looking to improve our products and services. Feedback like this helps us to be able to identify what we should evaluate and improve next.
We hope to serve you again soon.
Marcus
4NX
Mixed reviews
Customer service and website needs improving.
You can’t use your reward points at checkout.
15 December 2022
Reply from 4NX
Hello Tom,
Thank you for leaving us your feedback. I would like to discus the points you have raised here further with you. If you would like to discus them further please email me at service@4nx.com
Marcus
4NX
It was greate cut me down from smoking
23 December 2022
Reply from 4NX
We are thrilled you have taken the time to leave us a glowing review! Thank you for sharing your positive experience. It means the world to us and to our entire team! We look forward to serving you again soon!
Ashleigh
4NX
Reply from 4NX
Hello
We are thrilled that you are happy with our all round service. Thank you for the 5 star review.
Marcus
4NX
Fast delivery of exactly what I…
Fast delivery of exactly what I ordered. Products are great
20 December 2022
Reply from 4NX
Hello
Thanks for the great review! We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Marcus
4NX
They’re sickening and not as good as…
They’re sickening and not as good as ppl say they are also delivery was not good at all 3 weeks is n out what I expected
22 December 2022
Reply from 4NX
Hello Jack,
I'm sorry to hear the pouches you received wasn't to your liking. Unfortunately there have been large delays with the royal mail due to the time of year as well as the strike action they have been taking. If you would like to discuss these points further with me, please email me at service@4nx.com
Marcus
4NX
U sent me the wrong strength so won't…
U sent me the wrong strength so won't be using this service again
8 December 2022
Reply from 4NX
Hello Sarah,
Thank you for leaving us your feedback. I'm sorry to hear you have received the wrong strength free sample. I would like the opportunity to discuss this with you. Please email me at service@4nx.com if you would like to discuss this with me further.
Marcus
4NX
Nice and taste good it better than…
Nice and taste good it better than normal cigarettes
26 November 2022
Reply from 4NX
Hello
Very glad to hear you have enjoyed your experience with us and for you to leave us a 5 star review means a lot! We hope to serve you again in the near future!
Ashleigh
4NX Vape
It never arrived
It's been around 3 weeks and my order hasn't arrived, I tried emailing 4NX customer service and nobody even replied.....
No idea why it calls me "Happy Customer"
19 November 2022
Reply from 4NX
Hello Peter,
I'm sorry to hear you haven't received your order. I am going to look into this for you, and I will be in contact soon to discuss this with you further. If you wish to discuss this with me before I contact you please email me at service@4nx.com
Marcus
4NX
Great company to buy online from
Great company to buy online from
The pouches are cold unlike the other ones and better flavour hence why I keep ordering more.
10 December 2022
Reply from 4NX
Thank you so much for your excellent feedback. We strive to provide excellent products and service and we are thrilled to have hit the mark for you.
We look forward to serving you again soon.
Ashleigh
4nx
Reply from 4NX
Hello George
I am so sorry to hear you haven’t received your order. All of your orders have been dispatched and we are seeing some delays on delivery due to the Royal Mail strike action. I would like to get this matter cleared up for you today and have reached out direct to you.
Ashleigh
4nx
I had 4 x delivered today one container…
I had 4 x delivered today one container only had 16 in (should be 20 per pack) and another has 14 the other 2 have a complete 20 pouches!
8 December 2022
Reply from 4NX
Hello Lisa,
I'm sorry to hear you have had this experience using our pouches. I would like the opportunity to look into this further and discuss this with you. Please contact me at service@4nx.com for me to find what has happened here.
Marcus
4nx
Delivery service always terrible
Delivery service always terrible. Product good and good price.
7 December 2022
Reply from 4NX
Hello Edward,
I'm sorry you have had this experience with the delivery service you have had. With the recent royal mail strikes, we have been experiencing delays and other issues throughout this service. We are currently exploring other courier solutions to be able to provide a more reliable service. If you would like to discuss this with me further please email me at service@4nx.com
Marcus
4nx
Just found they gave me terrible…
Just found they gave me terrible hiccups maybe just me but flavor and strength good
7 December 2022
Reply from 4NX
Hello Nicholas,
I'm sorry to hear you have had this experience using our pouches. I've not heard of anyone having this kind of experience to nicotine pouches in general, and would like the opportunity to discuss this further with you. Please email me at service@4nx.com for us to explore this further for you.
Marcus
4nx
Free sample - BAD
Free sample. The nicotine pouches are very badly made. No QC at all. Many of them were opened, or they release pieces in my mouth. I am never going to buy them.
28 November 2022
Reply from 4NX
Hello Llaria,
I'm sorry to hear you have had this experience with your free sample. This is not the experience we expect for our customers to have. I would like the opportunity to discuss this further with you. If you wish to discuss this with me, please email me at service@4nx.com
Marcus
4NX
Burst in mouth!
In the free sample I got, there were burst pouches in tub so the others had to be dusted off to use, then one burst in my mouth, disgusting. Gave it the benefit of the doubt and used more until another burst in my mouth, nearly threw up. No other nicotine pouches I've used have done this. Gross. Glad it was a free trial, objective achieved - I know I'll not be buying them.
5 December 2022
Unprompted review
Reply from 4NX
Hello Noel,
I'm sorry to hear you have had this experience using our pouches. I would like the opportunity to discuss this further with you and discover what has happened here. If you would like to discuss this with me, please email me at service@4nx.com
Marcus
4nx
Very bad quality(broken pouches).
Ordered 10 packs of nicotine pouches and majority of pouches were broken/damaged. Avoid this company for any cost. Better pay extra and get quality.
22 November 2022
Reply from 4NX
Hello Heiko,
I'm sorry to hear you have had this experience using our pouches. I would like the opportunity to discuss this further with you and discover what has happened here. If you would like to discuss this with me, please email me at service@4nx.com
Marcus
4nx
DO NOT ORDER.
DO NOT ORDER.
Items never received and customer service DOES NOT REPLY over chat, email or phone.
IT’S NOT A LEGITIMATE BUSINESS, IT’S A SCAM.
1 December 2022
Unprompted review
Reply from 4NX
Hello Ian,
I'm sorry to hear you haven't had a good experience using our service. I can see there was a delay in responding to you, however I can see you have had a response. I would like the opportunity to discuss this with you further. Please email me at service@4nx.com if you wish to discuss this with me.
Marcus
4NX
I received item quickly
I received item quickly , but when I opened them a lot of the sachets had burst and broken
19 November 2022
Reply from 4NX
Hello Steve,
I'm sorry to hear you have had this experience using our pouches. I would like the opportunity to discuss this further with you and discover what has happened here. If you would like to discuss this with me, please email me at service@4nx.com
Marcus
4nx
Really nice product and amazing company
23 November 2022
Reply from 4NX
Hello
Very glad to hear you have enjoyed your experience with us and for you to leave us a 5 star review means a lot! We hope to serve you again in the near future!
Ashleigh
4NX
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