3Avape Reviews 

362
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered 2 of the Ursa cap pod vapes. I was told that it was a 24 to 48 hour timeframe to fill order one week later still nothing. I emailed support 3 separate times and finally got a response regard... See more

Company replied

Rated 1 out of 5 stars

Ordered months ago, package never arrived. Provided tracking keeps saying in transit since October. Customer service claims it has been delivered but I never received anything. Poor communication o... See more

Company replied

Rated 5 out of 5 stars

3Avape.com has become my go-to place for all my vaping needs, they’re honestly the most economical source I’ve found. Most places tack on another $20-$30+ in fees and shipping, but not 3Avape! When... See more

Company replied

Rated 5 out of 5 stars

I ordered a Visticking VK530, mesh tank and 3 boxes of coils from these guys and they were delivered to me today in the UK in 9 days, all for £35 delivered No stock issues, no damage, nothing missi... See more

Company replied

Company details

  1. Electronic Cigarette Store

Written by the company

In 2015, 3Avape established one of the largest warehouses in industry and became much more competitive in wholesale distribution with huge stock and much more variety of products. Our philosophy is to be the most loved and trusted online vaping store by offering worldwide customers a wide selection of A+ quality products at A+ prices and A+ Customer Service.


Contact info

2.8

Average

TrustScore 3 out of 5

362 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(362)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No hiccups.

I ordered a rather large shipment from them earlier this year. Everything arrived as advertised and there were no issues. Will be ordering from them again when the right deals strike again.

18 August 2021
Unprompted review
Rated 1 out of 5 stars

Stay Away

I have ordered from 3Avape numerous times. Recently I placed an order to be delivered to my sister. They asked for a copy of my credit card and my ID. I sent my ID and had PayPal send confirmation that the order was legitimate. I wasn't sending a foreign company my credit card, that's why I use PayPal. They will not deliver or refund. Stay away from this site

6 August 2021
Unprompted review
3Avape logo

Reply from 3Avape

dear, use credit card in some way have to face some risk , so we have to ask you send the confirmation of your card.as for the refund , if you actually cancelled the order , we will refund you .thanks for your feedback.Best regard

Rated 5 out of 5 stars

Great shop, great deals

I have ordered from them this past year 3 or 4 times and haven't had any issues. I normally recieve my orders in about 10-14 days or so. When I emailed support with questions they got back to me within a day. Overall I have no issues and only but good things to say. Would recommend. Great prices and sales, if you don't mind the wait it's worth a try.

9 July 2021
Unprompted review
Rated 3 out of 5 stars

VERY CONFUSED

Made an order on June 6th. On June 10 I got a tracking number and it showed this - June 10, 2021, 3:04 pm
Shipping Label Created, USPS Awaiting Item
GRAND PRAIRIE, TX 75050
A shipping label has been prepared for your item at 3:04 pm on June 10, 2021 in GRAND PRAIRIE, TX 75050. This does not indicate receipt by the USPS or the actual mailing date. It's now June 18th and nothing has been updated at all. Very confusing

19 June 2021
Unprompted review
Rated 1 out of 5 stars

Order #3A74748

Why isn't my status updated on the website? I paid with PayPal 3 weeks ago! I don't understand all of the items were in stock what I ordered and I still haven't received a tracking number ?? What is the problem !! No feedback from the team !! I want my money back!

15 June 2021
Unprompted review
3Avape logo

Reply from 3Avape

Dear, you have submitted the paypal dispute, you order we have deal with it ,so sorry to keep you wait , and the next time we will try our best to improve our service.Looking forward to our cooperation~
i would appreciate it if you can withdraw the Bad review~

Rated 5 out of 5 stars

Orders Took a While But Came Through.

I've ordered from these guys a few times and all has arrived as advertised. Sure, it took a little bit to get here, but anything you purchase from overseas is going to take a while, esp. now. This isn't Amazon, you cannot expect your package to arrive in 2 business days. Have a little patience and faith.

24 May 2021
Unprompted review
Rated 1 out of 5 stars

Near to zero customer service and…

Near to zero customer service and security payment problems since they can't offer PayPal anymore.
Lost due this over 160, - Euro with the payments system and they don't care about.
Also items get not reserved when not all ordered items are in stock.

13 May 2021
Unprompted review
3Avape logo

Reply from 3Avape

Dear I'm very sorry for the bad experience because of the payment channel, we will continue to improve it to your satisfaction

Rated 1 out of 5 stars

So far I haven’t had any updates on my order!

So far I haven’t had any updates on my order. I’ve emailed customer support three times and haven’t heard anything from them for a week now. I have no tracking number, I have no idea what’s going on with my order.
I have a good feeling my money is gone and this company is just scamming people.
2000% I would never order from them again!

5 May 2021
Unprompted review
Rated 1 out of 5 stars

Received different product than ordered, Company refusing to provide exchange or refund

Received different product than ordered. Contacted company, they admitted to switching the product without informing me (bait and switch), and was only offered a $5 discount (10%). I advised I did not want the product received as it was not what was ordered and offered to return it for a full discount. 3Avape advised return shipping was too expensive for them, even though I paid for shipping when the order was made. Claim now filed with PayPal as the company is not willing to correct their error.

26 March 2021
Unprompted review
3Avape logo

Reply from 3Avape

Hi, sorry for the bad experience you had, can you send me the order num and our customer service will solve your problem.

Rated 5 out of 5 stars

Excellent !

Excellent !
I placed my order on March 3 and received the product on March 17.
This is amazing for a product that comes from China.
The product was authentic and in excellent condition.
Congrats keep it up ! :)

17 March 2021
Rated 3 out of 5 stars

pkg on back order

pkg has not been sent as of yet. ordered on 3/2/21 there was no mention of back orders when I ordered the pkg. company has contacted me and package is on back order.

10 March 2021
3Avape logo

Reply from 3Avape

Hi there, your order was placed at March 2nd, as the product is pre order, out of stock, please wait with patience, thanks, any problem please contact support@3avape.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look