3Avape Reviews 

362
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

I ordered 2 of the Ursa cap pod vapes. I was told that it was a 24 to 48 hour timeframe to fill order one week later still nothing. I emailed support 3 separate times and finally got a response regard... See more

Company replied

Rated 1 out of 5 stars

Ordered months ago, package never arrived. Provided tracking keeps saying in transit since October. Customer service claims it has been delivered but I never received anything. Poor communication o... See more

Company replied

Rated 5 out of 5 stars

3Avape.com has become my go-to place for all my vaping needs, they’re honestly the most economical source I’ve found. Most places tack on another $20-$30+ in fees and shipping, but not 3Avape! When... See more

Company replied

Rated 5 out of 5 stars

I ordered a Visticking VK530, mesh tank and 3 boxes of coils from these guys and they were delivered to me today in the UK in 9 days, all for £35 delivered No stock issues, no damage, nothing missi... See more

Company replied

Company details

  1. Electronic Cigarette Store

Written by the company

In 2015, 3Avape established one of the largest warehouses in industry and became much more competitive in wholesale distribution with huge stock and much more variety of products. Our philosophy is to be the most loved and trusted online vaping store by offering worldwide customers a wide selection of A+ quality products at A+ prices and A+ Customer Service.


Contact info

2.8

Average

TrustScore 3 out of 5

362 reviews

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2.8

All reviews

(362)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered 2 of the Ursa cap pod vapes

I ordered 2 of the Ursa cap pod vapes. I was told that it was a 24 to 48 hour timeframe to fill order one week later still nothing. I emailed support 3 separate times and finally got a response regarding FDA delays but he website says the items are at a USA warehouse. Customer support is horrible and I will be surprised if I don't have to file a charge back with my bank because the item will never be shipped let alone received.

15 July 2024
Unprompted review
3Avape logo

Reply from 3Avape

Hello, my dear, so sorry to reply you later, could you tell me your order number , and let me check it.

Rated 1 out of 5 stars

Worst experience ever

Hands down the worst company I've ever bought from online. First off I ordered 9-28 with a 3-7 lead time. So when I hadn't received any updates I reached out on Oct 9 to then be told that they were sry but the fda was inspecting there wearhouse and there was a delay. They didn't seem to care that I was waiting on there. Then they couldn't give me the colors that I ordered. They only had one color available . Then it was the weekend so nothing until Monday when they were sry for the inconvenience this has caused. And when I get them to let them know. And they'll will send me 5% discount. Ha I will never buy from them again. I finally gor them today 10 - 19. 21 days later. Completely unprofessional.

28 September 2023
Unprompted review
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Reply from 3Avape

Hello, my dear, so sorry to reply you later, could you tell me your order number , and let me check it.

Rated 5 out of 5 stars

Fast good service

Fast shipping even with Chinese holidays, receive to US in 2 weeks, thanks

15 October 2022
Unprompted review
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Reply from 3Avape

Thanks for your love!

Rated 5 out of 5 stars

Always a pleasant experience ordering…

Always a pleasant experience ordering from 3AVape. Never have issues on the website, with customer service or receiving my order promptly/correctly. It’s a stress free experience and that’s why I keep coming back.

8 September 2022
Unprompted review
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Reply from 3Avape

Thanks for your love!

Rated 5 out of 5 stars

3Avape = The one-stop-shop for all your vaping needs!!

3Avape.com has become my go-to place for all my vaping needs, they’re honestly the most economical source I’ve found. Most places tack on another $20-$30+ in fees and shipping, but not 3Avape! When checking out, their shipping costs are pretty standard in pricing and as long as you don’t need your device the next day, it’s definitely worth the wait. Give them a try, you won’t regret it!!!

25 May 2022
Unprompted review
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Reply from 3Avape

Thanks for your love!

Rated 5 out of 5 stars

I think 3Avape is an Amazing Site

I think 3Avape is an Amazing Site. It is Setup Nice & Neat, Very Organized and that makes it Extremely Easy to Search for what you're looking for! I find the Prices to be Really Good, especially when they have Sales and Clearance Items.

21 May 2022
Unprompted review
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Reply from 3Avape

Thanks for your love!

Rated 2 out of 5 stars

XROS pods didn't arrive, so called BBB

Ordered XROS refill pods & after a 1 month I decided to reach out to ask if they plan on mailing them. Heard nothing. Tried second time, nothing again. Decided to get a hold of a rep at BB Bureau to tell them about this & a rep at the BBB gave me their email to attach to a third email I sent them telling them to deliver the order by a specific date or refund by a specific date....and informed them that I have attached a rep at BBB to this email so they could witness the terrible customer service. Well, well, well, the order came in the mail in a couple days. This seems to be an ongoing problem with 3Avape if you read their reviews. Horrible cust service & orders not delivered or taking months to arrive. Needless to say that was the first time I ordered from them & will nvr order from them again.

25 January 2022
Unprompted review
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Reply from 3Avape

Dear my customer, so sorry to make you annoyed. We will continue to improve the quality of service, thank you for your valuable comments.

Rated 1 out of 5 stars

Order two weeks ago and still didn't…

Order two weeks ago and still didn't ship. Email several times and no response. Stay away

20 January 2022
Unprompted review
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Reply from 3Avape

Dear my customer , so sorry to make you annoyed, could you tell me your order number , and let me check it carefully and tell you the status now, thanks so much~

Rated 1 out of 5 stars

Placed an order about 6 months ago

Placed an order about 6 months ago. A month in I was sent a message that 1 of the items was discontinued and to pick something else. Which I did. Months later still nothing. Stopped replying to emails.

6 January 2022
Unprompted review
3Avape logo

Reply from 3Avape

hello ,my dear, so sorry to reply you later, could you tell me your order number , and let me check it

Rated 5 out of 5 stars

3avape is one of my go-to’s

3avape is one of my go-to’s whenever I need new vape stuff. They always have a different selection than some of the bigger websites, and they are always reasonably priced. There customer service is top notch as well. Id recommend to anyone

16 December 2021
Unprompted review
Rated 1 out of 5 stars

Bought an SX MINI MX two months ago and…

Bought an SX MINI MX two months ago and from day 1 nothing but trouble .

Refused to replace even after sending video . NEVER EVER PURCHASE ANYTHING FROM THIS COMPANY .

8 October 2021
Unprompted review
3Avape logo

Reply from 3Avape

dear, so so sorry due to the shopping experience make you not satisfied, if possible, could you send your problem to our customer service email box (support@3avape.com), and we would try to solve it for you

Rated 5 out of 5 stars

Placed 2 orders in the span of 3 days…

Placed 2 orders in the span of 3 days both orders arrived safely and in good condition first order took 15 days to arrive second 14 products were genuine and factory sealed would definitely buy from again

17 September 2021
Unprompted review

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