The communication from 2B, from the minute you place your order to the moment its received is outstanding- the best of any company I have used. Their company ethos is fantastic, the gift of wildflower... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had such a fantastic experience with our purchase with 2BScientific. They supported us right from the start from discussing our project to helping us with literature searches to find the righ... See more
Company replied
I made an error on my purchase item catalog number and was worried that the item couldn’t be exchanged (which I was expecting). The team were so kind and helpful, and the exchange was sorted out promp... See more
Company replied
2BScientific offers a wide range of products, and from what I have tested, they are of high quality. The assistance I have received from my account manager (Maria Campailla) has been excellent,... See more
Company replied
Company details
About 2BScientific
Written by the company
Our team works tirelessly to ensure that our client's needs are met, and their expectations exceeded. From cutting-edge assays and technologies to reagents for basic research, we offer a wide range of innovative products designed to meet the needs of researchers across various disciplines.
View Our Products Learn More About Us Contact Us Today
Contact info
Office 4, Building A, OX5 3JA, Kirtlington, United Kingdom
- +44 1869 238033
- info@2bscientific.com
- 2bscientific.com
4.8
Excellent
162 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick response to the order
Very quick response to the order. Kept aware of where the delivery was. Liked the little personal touches like the flower seeds.
10 October 2024
Reply from 2BScientific
Thank you for your feedback.
We are overjoyed that our communication was up to standard and that you enjoyed our free-bees!
We hope to work with you again soon.
Jaime
Great service
Great service, from initial contact to to receipt of product which was delivered very quickly.
7 October 2024
Reply from 2BScientific
Thank you very much for your feedback, it is very helpful for us.
We are very happy that our service was satisfactory and that your products reached your workplace quickly!
We hope to work with you again soon!
Jaime
Reply from 2BScientific
Thank you very much for your feedback!
We are very pleased that we were able to assist you quickly and efficiently.
Be sure to contact us if you need any further assistance!
Jaime
Great Experience
From quotation to delivery, everything went smooth. The executives were quick to respond.
19 September 2024
Reply from 2BScientific
Thank you for your kind words!
We pride ourselves on making the experience stress-free!
We look forward to hearing from you again in the future!
Jaime
5/5 Would recommend
Customer service and communication are always prompt and polite. Never had an issue with receiving reagents on time and when I had account issues they were resolved in a matter of days.
17 September 2024
Reply from 2BScientific
Thank you very much for your feedback!
We are very pleased that your experience with us is always pleasant and efficient!
We look forward to working with you again soon!
Jaime
World class customer service
I made an error on my purchase item catalog number and was worried that the item couldn’t be exchanged (which I was expecting). The team were so kind and helpful, and the exchange was sorted out promptly and efficiently! Excellent customer service, would recommend as this sets them apart from their competitors.
18 September 2024
Unprompted review
Reply from 2BScientific
Thank you for your feedback.
We understand that mistakes happen! We are glad that we were able to help you get the right product!
We look forward to hearing from you again in the future.
Jaime
Recommended
Competitive price, great quality and amazing customer service.
1 July 2024
Unprompted review
Reply from 2BScientific
Thank you very much for your feedback.
We are very pleased that you are happy with our product quality and pricing, we always strive to offer the best value for our customers!
We look forward to hearing from you again soon!
Jaime
Item was delivered on time with the…
Item was delivered on time with the small gifts which is adorable.
4 September 2024
Reply from 2BScientific
Thank you for your feedback.
We are very pleased that your products were delivered in a timely fashion and that you enjoyed our 2BScientific merch!
We hope to work with you again soon!
Jaime
Reliable & efficient Service
Package was securely packed and delivered on time as promised.
5 September 2024
Reply from 2BScientific
Thank you very much for your feedback! Hearing about our customer experience is very helpful for us!
We are delighted that your products arrived safely and in a timely fashion!
We look forward to working with you again in the future!
Jaime
QuickQuick, simple and easy ordering process
Quick, simple and easy ordering process. no messing about, place the order and it arrives. Great customer service too. what's not to like.
7 August 2024
Reply from 2BScientific
Thank you very much for your feedback!
We are delighted that you experience with us was concise and free on hassle!
We look forward to working with you again soon.
Jaime
Good efficient service
29 August 2024
Reply from 2BScientific
Thank you for your feedback!
We are very pleased that your experience with us was efficient and stress-free. We look forward to working with you again soon!
Jaime
The online portal was experiencing…
The online portal was experiencing technical problems.
Kai Lok Man was very help in making sure that our orders were processed
The delivery time was slow to be reported to us.
8 August 2024
Reply from 2BScientific
Thank you very much for your feedback.
We apologise for the technical issues you experienced – we can assure you that these have been reported and are being investigated by our web developers.
We also apologise for the slow delivery updates - the timing of our updates can sometimes depend on the information we receive from our suppliers, and unfortunately, there can be delays when they haven't provided us with the necessary details.
We are glad to hear that Kai was able to assist you through this process, and he will be delighted to hear his hard work being recognised.
Please don’t hesitate to contact us regarding any issues in the future – the 2BScientific team is always glad to help.
Sean
Excellent customer service.
Excellent customer service.
Packaging was very thoughtful and beautiful.
5 August 2024
Reply from 2BScientific
Thank you very much for your feedback.
We are delighted that our customer service representatives were able to assist you! We are very happy that you also enjoyed our packaging!
We look forward to working with you again in the future!
Jaime
Fantastic team
Fantastic team. All very helpful from the research assistance to the customer service
15 July 2024
Reply from 2BScientific
Thank you very much for your feedback.
We are very pleased that we were able to assist you!
Jaime
Excellent
Excellent, responsive customer service, fair pricing, quick delivery. What more do you need?
1 July 2024
Reply from 2BScientific
Thank you for your feedback!
We are overjoyed that you had a great experience with us!
We look forward to hearing from you again soon.
Jaime
Reply from 2BScientific
Thank you very much for you're feedback.
We are very pleased that our team kept you updated at all stages and that you were satisfied with your experience.
We look forward to working with you again in the future.
Jaime
Reply from 2BScientific
Thank you for your feedback.
We are very pleased that our team were of great help to you and that you enjoyed your experience with us!
We look forward to working with you again soon!
Jaime
Always kept informed with delivery…
Always kept informed with delivery updates and item arrived promptly!
4 June 2024
Reply from 2BScientific
Thank you very much for your review!
We are delighted that you were kept informed every step of the way!
We look forward to hearing from you again soon.
Jaime
arrived on time
13 May 2024
Reply from 2BScientific
Thank you very much for your review!
We work hard trying to give accurate lead times to our customers and minimise delivery delays. We are delighted that our service was worth a 5-star rating!
We look forward to working with you again soon!
Jaime
Was looking forward to getting a cute…
Was looking forward to getting a cute keyring with this shipment but there wasn't one :( They do spark joy!
The products were otherwise fine. Communication for shipping was excellent with tracking information received by regular emails.
30 April 2024
Reply from 2BScientific
Thank you very much for your review.
We are pleased that your experience with us was free of hassle!
It's a shame that our one of our keyrings didn't make it to you, I'll reach out to our logistics team and get one sent out!
We look forward to hearing from you again soon.
Jaime
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.