25home Furniture Reviews 

My puppy chewed up the cover of a cushion and they were able to help me get a replacement super easy! The customer service has been very prompt every time I have asked any questions!

Simply stated worth the wait and trust in the process as the furniture is quite good. Well
Made washable covers that resist stains yet feel superiorly soft. The space is ideal only wish the legs had an height option for taller ones however well made none the less. Ty 25home.com staff for a celebrated outcome

I was searching for the right sofa and loveseat for my home. While everyone moves to idaho the local furniture stores are big fans of the overstuffed couch market. I’m not a low-end buyer, I’m not a hi-end buyer and the 25-Home product was exactly the look I was after. The two-tone leather couch and love seat that leads their page quite frequently. “Sunny” who was my contact was wonderful and texted me promptly and had regular updates. It did take a tad longer than originally quoted but she did mention the holidays could add a slight delay. Knowing they are located down in California made me comfortable as well. As I have friends in there area. All in all it’s a beautiful product as it shows. And I should add I wanted something on the former side as the old knees are wearing out. It’s been a great decision

I had a great experience with 25home. Their sales team was very helpful and the furniture itself is quite nice. I would recommend them to anyone looking for a nice selection of different types of furniture.

Product was backordered although said in stock. Cancelled my order on Dec 2nd, 2025 still have not received my refund. Do not use this company.

I had been lookig for a love chair for almost six months before I was lucky to find 25home Furniture. Just when I thought Ihad found the love seat I wanted with companies I was looking at prior to my 25home purchase,I would check the reviews from customers, and most were unhappy with the merchansdise they bought. However this was not the case with 25home. My heart rose when I came acros the exact love seat I wanted the perfet ivory color as well , in addition a huge ottoman that I could purchase to match the love seat. Better yet, when I looked at the 25home reviews , there was nothing but great compliments on the merchansdise, customers felt quailty of furniture was excellent and the customers interactions with the sales team was outstanding.

I knew I was at the end of my furniture journey and was so happy. Ordering the love seat and ottaman was super easy. I had the pleasure to talk to Joannee who is ranking member of the excellent sales team. She assured me when the chair woul delivered and what I needed to do to arrange the delivery which was a simple call to the warehouse to provide my home address, what dates were good the layout the entry way into the building so the delivery could go as smooth as possible. I had ability to upgrade my delivery so the delivery men would bring the furniture to my apt and install it , for a slight fee at best. In fact when they delivered the whole processs from start to finish was only ten mins. In addition ,the unique structure of how the chair was manfactured was pulling a lever or two to open chair up and make it secure and it was done. For me that was golden, I am by no means a person that can puty anything together, it would have taken me forever to figure it out.

Just a last note before I close , after speaking with Joanne that chair was coming in a week , the factory called and said there would be a slight delay about three weeks. Naturally I was very upset, you see my family was coming to visit me and I needed the chair desperately. I called Joanne immediately and told her what was going on and she said to give her a day and she would somemake some calls and see what could be done. The very next day she called me and told I would be receiving the furniture as planned.

Joanne took that extra step/care to make the call and keep her promise. That showed to me that not only was she a deicated and trusted employee to her company,but she cared about me, the customer and how often these days does that happen to anyone? Well I will answer for you and say its extremely rare, and this is why you should buy your bedroom or living room furniutre or whatever your needs are with 25home Furniture. If I give them ten stars I would. Many thanks and appreciation to Joanne who was awesome and made spending my money a pleasure and a good feeling, smile.

Great Communication!
Customer Service is a Priority!
Amazing quality and I absolutely love my new sofa!

Such a comfortable couch. Customer service is excellent and very fast as well!

Amazing couch! So comfortable and beautiful looking!

25Home Furniture was incredible to work with. They were extremely accommodating from start to finish, and their communication was amazing throughout the entire process. The furniture itself is very comfortable, lightweight yet durable, and surprisingly easy to put together. You can tell they care about both quality and customer experience. Highly recommend!

DO NOT BUY FROM THIS STORE!!! PLEASE SAVE YOURSELF, I'm always first to check reviews and I completely missed it and got excited when i saw this site, everything looks so good plus they must spend alot of money marketing, its all over instagram and first site when u search google. I ordered and like promised 10 days to deliver. 10 days go by and nothing, i reach out to find out that its back ordered and i would get it in 30 days, the offered $300 off but when i said that's not enough they offered tables, chairs but ended up settled $600 off, well i waited 30 days went by, nothing no email no call, i have to reach out 5 emails multiple days to find out its still back ordered and no eta.. i asked to cancel and the nightmare begun. I was first told 20 business days to process, I waited 25 days later, i was getting no responses so i filed a dispute with my card.. instantly i got email, that because i filed a dispute the refund process has stopped and they will not refund the money until i close the dispute. I let me card company know to please close the dispute, then they told me 7 days to process i waited 11 days still nothing, I had to start threatening with lawsuit and calling every hour for 3 days to finally get my refund... I don't know how a company like this exists and operates ! I'm just happy this nightmare is over.

The worst customer service experience ever. I ordered with them first they said they will deliver the sofa in 30 days and then the wait just become longer and longer. After more than 2.5 months I decided to cancel order and that is now going on for a month or so. I would not recommend them to buy anything, its not trustworthy at all and you will not waste a lot of your time with all these follow-ups.

!!!! PLEASE DO NOT BUY FROM HERE !!!!

I bought the Aalto Boutique Feathers Sectional sofa 1 year and 5 months now and it’s been the worst decision I have ever made! After 3 months of use it was feeling very uncomfortable. The feathers coming out and already feeling very flat! I tried to returned it and they told me that the warranty is only with in 30 days of use!
This is the worst experience ever with a very expensive couch! Don’t buy it!

I ordered my IN STOCK furniture 4 months ago and still have not received it. Supposedly Customs and shipping issues. It’s dishonest to say an item is in stock when it’s not even in the United States. Do not order from 25 Home!

Great table. Stylish, sturdy, and beautifully modern. It looks fantastic in my space and I’m really happy with the purchase!

I ordered a couch and two chairs. The couch with the Chaise lounger attached is a totally different color . The Chair with the ottoman is different as well . I have contacted 25 home service and they say the right furniture was sent and they claim the color difference is lighting It i promise you is not

Had such an amazing experience with 25Home. The shipping process was so easy — they kept me completely updated with the ETA, delivery details, and even connected me with the delivery company to choose a delivery date.

The couch arrived safely, and setting it up was honestly a breeze. It took about 30 minutes from opening the boxes to latching each section together and getting it into the perfect spot. I was genuinely surprised by how simple the process was.

We have been lounging on the couch nonstop. Even our cats — who are super particular about their designated spots — have abandoned their usual places and now curl up right next to my husband and me. The size is perfect! It fits our small living room so well but still gives us a ton of lounge space. We even slept on it the first night, and I’m someone who usually wakes up multiple times — but we all slept through the whole night!

We’re so excited to finally own our dream couch thanks to 25Home. I’m already looking forward to ordering from them again in the near future.

Thank you, 25Home!

Unfortunately I had to cancel my order from 25Home before shipment was received however they were very professional and gave me a full refund on my order.

I purchased a sofa from 25home.com, which was advertised as in stock and ready for delivery. I paid in full, but after 15 days, I haven't received any update, shipping date, or delivery information. All attempts to contact them via email or website have been ignored – they've simply disappeared. Now, I'm having to dispute the transaction with my credit card to try to recover the money. I'm convinced this is a Chinese dropshipping scheme that lures customers with false promises, uses generic images, and fails to deliver, forcing bank disputes. Avoid this company at all costs! I recommend investigating these fraudulent practices.

The couch is great. Very pleased. The leather is very high quality (Italian designer) and there are no noises when sitting. Everything, including the pillows, were delivered as ordered. This couch is essentially the same thing as what the furniture stores that I visited had listed for $15K at retail; and I’m picky. You have to wait a bit but not much longer than if you bought from any other online place. The wait is worth it in my view. We’re very happy and plan to buy their bed frame next.