24 Hour Wristbands Reviews 

7,289
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 318 reviews, reviewers had a great experience with this company. Many customers praised the product quality, finding items to be exactly as ordered and often exceeding expectations. Reviewers frequently highlighted fast delivery and quick turnaround times, with numerous orders arriving sooner than anticipated. The customer service also received positive remarks for being helpful and communicative. However, some customers noted significant delivery issues, experiencing delays and receiving orders much later than estimated. A few others felt product quality was inconsistent, with prints not matching proofs or items having unexpected flaws. Additionally, some reviewers were unhappy with customer service, describing it as unhelpful or argumentative when resolving problems.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and consistency. Many customers report issues such... See more

Order

Users describe ambiguous interactions with order, with many customers reporting issues such as hidden... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many reporting significant... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction, noting that... See more

Customer service

Consumers find customer service experiences to be ambiguous, with many reviewers expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They were quick and exactly what I ordered. I’m excited to use them for my wedding favors! I will say I wish there was more communication because I chose a small font size that isn’t very visible. I w... See more

Rated 3 out of 5 stars

I ordered magnetic name tags and paid a PREMIUM for the backs to be magnets. All the magnets came separate and require me to adhere them to all the nametag myself. Also there were inventory issues whe... See more

Rated 5 out of 5 stars

The yard sign I ordered for our Memorial Garden arrived early and it is absolutely beautiful. I hung it up outside on a vinyl fence with the mounting strips and it has withstood heavy snow, rain and v... See more

Rated 5 out of 5 stars

Houston factory made the bands super fast with excellent quality control. Super happy with how they came out and will be ordering from again in the future.


Company details

  1. Promotional Item Store
  2. Business to Business Service

Information provided by various external sources

24 Hour Wristbands was founded in 2006, and has grown to where it is today by delivering over 100 million wristbands to organizations and businesses around the world. Since then, we have expanded our passion for promotional products to hundreds of items including custom yard signs, lanyards, temporary tattoos, t-shirts, and many more. Although we keep growing, we have always stayed true to small-business fundamentals. We value every customer, take pride in our work, and offer dependable customer service. In fact, in 2013 we were awarded the Small Business of the Year award by the Small Business Administration in Washington, D.C. We also boast thousands of excellent reviews on Reseller Ratings, a third party rating site. Add to this our industry leading prices and it's easy to see why over half a million customers have chosen our company for all their promotional needs. Though we've evolved greatly as a company, our first product is still our highest selling. We are the largest manufacturer of custom wristbands in the world. From simple engraved bands to screen printed to Tyvek, we are the headquarters for all things wristbands! As an important and effective item in today’s promotional landscape, we work diligently to keep our wristband prices the lowest in the industry. We take genuine pride in the fact that countless small groups like churches, fire departments, and nonprofits across the country can afford to promote their organizations using custom wristbands. Together with our sister company, Imprint, we operate out of a state-of-the-art facility in Houston, Texas. We use the latest technology and environmentally friendly inks, but most importantly, we are comprised of over 300 of the most experienced printers and graphic artists around.


Contact info

3.8

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(7,289)

316 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Online Customer Service Issues

The online review was not impressive as they didn't open any files and kept copying and pasting responses. I needed to call in to get the issue solved. Once I did, it was smooth from there on out. Great product and fast delivery.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

I ordered towels for a golf event

I ordered towels for a golf event. Picture I sent came out exactly how I would have liked it. Very responsive emails back and forth and I am very satisfied with the whole process. Definitely be ordering again if I ever need anything else.

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Usually I have gotten great service and…

Usually I have gotten great service and products from your company. I will not order again. I paid for expedited shipping, but products didn't arrive. Also, the coozies smell so bad I will be embarrassed to even give them out. I ordered USA manufacturing but they smell like they have been through so many chemical baths... The design on them is VERY hard to read also. I'm just sad that this company is not what is used to be. I am usually VERY easy to please but I will not order again. I'm so sorry. my order # isOrder ID: IME8E8AAC393

26 April 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, We are very sorry to hear about your experience. We truly regret that our service did not meet your expectations. Your feedback is important to us because it helps us understand where we need to improve. Our goal is always to make things easy and smooth for our customers, and we apologize if we fell short this time. Thank you for sharing your review, and we hope we can serve you better in the future. Best Regards.

Rated 5 out of 5 stars

Great quality and pricing

This Is my first order from 24hour wristbands. They were awesome. My items arrived sooner than expected. They looked amazing. Will defintely be doing business here again.

9 April 2026
Unprompted review
Rated 2 out of 5 stars

The color was off from what I picked…

The color was off from what I picked and the image I was sent to approve. The inside message I paid for was not included due to timing issues. I paid to get my order by Tuesday and didn’t receive it until Thursday.

1 April 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, We are very sorry to hear about your experience. We truly regret that our service did not meet your expectations. Your feedback is important to us because it helps us understand where we need to improve. Our goal is always to make things easy and smooth for our customers, and we apologize if we fell short this time. Thank you for sharing your review, and we hope we can serve you better in the future. Best Regards.

Rated 5 out of 5 stars

Smooth process

We ordered our wedding koozies and it was so easy to do! We uploaded our own design and they returned a proof in such a fast manner and we had to approve it which was comforting before production! Also the prices are so affordable. I will 100% use them again!

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Estimated delivery dates are false

Estimated delivery dates are false, I have an estimated delivery date of yesterday and my order status is still "waiting". Had I known that the estimated delivery date on my order was a complete misleading lie, I would have opted for additional shipping charges. Do not order from this company.

17 April 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, We are very sorry to hear about your experience. We truly regret that our service did not meet your expectations. Your feedback is important to us because it helps us understand where we need to improve. Our goal is always to make things easy and smooth for our customers, and we apologize if we fell short this time. Thank you for sharing your review, and we hope we can serve you better in the future. Best Regards.

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