1win 

GAMING ID 332967182

I am filing this complaint against the platform due to repeated misleading bonus commitments by VIP Managers, which has remained unresolved despite multiple escalations.

Over the last one month, the same issue has occurred six (6) times:

A VIP Manager confirms a deposit bonus offer to me in writing

I deposit funds based on that confirmation

After the deposit, the bonus is either denied, changed, or claimed to be sent by mistake

In my latest complaint, I received only one bonus, but this does not resolve the repeated and systemic nature of the issue.

Key points:
• My VIP Manager was changed, yet the new manager repeated the same behavior
• This confirms the issue is not isolated to one individual
• I have deposited over INR 1 crore in the last one month
• I have screenshots of all conversations attached, clearly showing confirmations before deposit and denial afterward

Support responses have been generic and dismissive, focusing on “manager will contact you” rather than addressing misrepresentation after deposits.

What I am seeking:

• Independent review of VIP Manager conduct
• Assurance that written bonus confirmations are honored
• Corrective action to prevent recurrence

Until this issue is resolved transparently, I have stopped all gaming activity on the platform.

I am posting this publicly only because internal escalation has failed.

this web site is very lier. i made 220 azn withdraw ,they said max 24 hours will send bank card. but money not coming. this support operator said every time lie. i am very bad situation. new year i need moneu but this scammering company not paid my money.i have VIP status. but they dont look.this. i hate this company. id 87091593

Hello, this is the first time I've experienced such a terrible online casino service. I'm writing this request to ask 1win to process my 1,000,000 VND withdrawal. It's been 4 days and the status is still pending. I'm starting to worry about the transparency of this website. id game 340468575

I really enjoy the smooth gameplay and variety of options available. The website feels stable, modern and well maintained.

My id 53213793 16-10-2025. 10000 Withdrawal sucessful but not received my money 2 month complete i win team give me my money i can change my nagative reviews please don't scam me give me my money back game wallet i kindly request you 57+ ticket request raise but all tickets resolved not received my money my last ticket My ticket PMNT-4119149

My 1win account (ID 337418085) was permanently blocked with USD 1,570 remaining in the balance.
The block occurred automatically during a second verification attempt. The system showed a message saying that my account had already been successfully verified, and immediately after that, my account was blocked.
Since then, I have only received generic copy-paste responses referring to clause 9.7, without:
specifying what rule was allegedly violated
providing any evidence
addressing the verification system error
I strongly deny any fraudulent activity (no multi-accounting, no automation, no arbitrage, no bonus abuse). I used the account normally and transparently.
After more than 30 days, 1win has refused to explain the legal basis for withholding my funds or whether a refund is possible.
This review is a warning to other users: funds can be locked without clear explanation, and support does not provide meaningful human review.

UPDATE:
1win responded publicly but did not address my questions regarding the
verification system error or the legal basis for withholding USD 1,570.
No specific violation or evidence has been provided.

UPDATE 2: After 30+ days and multiple escalations, 1win still refuses to explain the alleged violation or the legal basis for withholding my balance.

Very bad experience 1win is a scam they are scammers they just eat the deposit cant give you withdraw i deposited zar 509R through master card play some games when i go to withdraw support says use all amount in betting first means bet of all amount then withdraw will be unlocked i do same my luck i played there requirement complete then i go for withdraw there is no same mastercard option as per there new rules same withdraw option as deposit but they cant follow there rule i said for usdt bsc bep 20 withdraw wich already i take on time from them now they said we cant give you withdraw to usdt i said give me same mastercard method they refuse they only show those banks wich i dont have they eat my money illegal they are scammers please dont use there platform its a scam there support cant solve problem just repeated reply i alread contact email it has been 72 hours ago they cant respond they are scammers it has been a month ago i am contacting support to give me alternative method to withdraw they cant solve its prove they are scammers.

On 6th of December my account has been blocked. Because I can not log in, I can’t request for a withdrawal of my 8000+$ of which 5000+$ are my deposits. My few e-mails to them didn’t received any response.

I am very disappointed with this situation, because I was loyal client in this casino with long history of sport bets.
I didn’t break any rules, the account was used only by me. I’m able to provide any proofs for this.

So be careful for them guys. Your money are not safe in this casino!

I am extremely disappointed with 1win’s service. My withdrawal was marked as successful, yet I have still not received the money in my bank account even after more than 8 days. The support team takes an unreasonably long time to respond, and when they do, they do not help resolve the issue. Instead of providing a solution or a transaction reference number, they keep repeating the same questions again and again without taking any real action. This lack of responsibility and transparency is unacceptable. A withdrawal marked as successful should mean the money is credited, but that has not happened in my case. Because of this experience, 1win appears as a scam website, as even after a successful withdrawal, customers are left without their money and without proper support. Here's my ID 339367856

Edit: i got the money back

Ce sont des voleurs, dès que vous gagner un peu d’argent il bloque la connexion à votre compte et ne réponde plus au mail. Ne faite pas confiance à 1WIN vous n’en sortirez jamais gagnant financièrement, en voici une preuve.

« Hello!

Our security service has carried out a comprehensive and objective check regarding your game account (mymail) and, based on its results, we report the following.

At the same time, we inform you that in accordance with clause 9.7. Of the Site Usage Rules, the General Terms and Conditions section (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a betting company (multi-account, use of software to automate bets, play in arbitration situations, if the gaming account is not used to place bets, abuse of loyalty programs, etc.), the betting company reserves the right to prevent such fraudulent actions by canceling bets and closing the betting participant's gaming account.

Thus, in accordance with the violation of clause 9.7. game account (mymail) has been blocked and cannot be restored.

Please note that upon re-registration, your game account will be blocked without prior notice.« 

Scam. Will not let you withdraw if you are located in North America.

Their customer support goes to a 'live agent' who never responds. All withdrawals are "cancelled" so the "money" (quotations because it would appear the funds don't exist unless you play with it), sits in the account.

Withdraw to bank cards (in any amount) will never occur. STAY AWAY.

Edit*: Assuring me that your not a scam site, but not allowing me to withdraw after 11 attempts does not prove anything. I tried 5 different bank cards, all of them said "withdrawal accepted" and when I checked two hours later. The money is magically back in my account. How much money? Well I tried 999, then 845, then 700, 600, 500, 400, 300. And a slew of others all of them "accepted" then "auto-cancelled." You do not actually care, your are trying to show you care by assuring false returns.

The website allows deposits without any issues, but withdrawing money to any bank card is impossible. Every withdrawal request is automatically canceled within 15–30 minutes after submission.

Customer support is not helpful at all. Responses appear to be automated and scripted, with no real assistance provided. They continuously delay the process and fail to resolve the issue.

I have full proof of this situation, including numerous screenshots of chats with support and multiple withdrawal attempts. Despite this, nothing has been resolved.

This appears to be a “legit scam” model where deposits work but withdrawals do not. I strongly advise against using this service!

I signed up and was pleased with the smooth, simple interface. Depositing was quick, the site loaded fast on my phone, and navigation was easy. Good variety of games kept things interesting. Withdrawal worked fine with no major delays. Support was a bit slow responding, but didn't ruin the experience overall.

I deposited 300 rupees from my bank account. Money was deducted from my account but does not credited in game cash, even after 24 hours. Totally fraud game don’t spent money on this

My issue has been resolved and the amount has been returned to my account.
The delay caused stress, but I appreciate that the support team eventually fixed it.

🚨 WARNING: 1WIN IS A FRAUD – MY 7th REVIEW & STILL NO RESOLUTION 🚨
This is my 7th review for ONE SINGLE ISSUE, and at this point I can confidently say 1WIN is a cheating and fraudulent company.
I deposited ₹49,000 on 06 November 2025, and today it has been over one month — yet 1win has not credited my own deposited funds.
I have provided every single document they asked for, including:
UPI transaction details
Payment screenshot
Bank receipt
Bank statement
Support chat proofs
And even a video recording of the payment, which their so-called "experts" demanded in my last review
Still NOTHING. No refund, no credit, no proper explanation.
This company is completely non-legitimate. They delay, ignore, and keep asking for unnecessary proofs just to exhaust the customer. Their support replies feel scripted, robotic, and intentionally unhelpful.
To anyone reading this:
Please stay away from 1win. If they can hold my 49,000 INR for over a month even after giving them every possible proof, imagine what they can do to new users.
A genuine platform never treats customers like this. 1win has shown clear signs of fraud, cheating, and unethical practices.
I strongly warn everyone: do NOT trust this company with your money.
ID 313786555

I've been using the platform for a while now, and I haven't had any big wins yet. However, I enjoy the process and the wide variety of games available. It's easy for new users to navigate the platform. Additionally, there's a pleasant bonus system.

I am writing to submit a formal complaint against the betting platform 1WIN, as I have experienced what I consider to be an unfair and completely unjustified issue regarding one of my bets.

I placed a bet that was clearly and unquestionably a winning bet, yet 1WIN decided to mark it as “cancelled.” As soon as I noticed the issue, I contacted their support team through email, live chat, and their official Telegram channel, providing multiple pieces of evidence, including screenshots, that clearly show the bet should have been settled as a win.

Instead of addressing the evidence, their responses were dismissive, unrelated, and often simply untrue. At no point did they provide a valid explanation for cancelling a bet that was evidently won.

Shortly after insisting on a fair resolution, 1WIN restricted my account, preventing me from placing any further bets. Because of this limitation, I was forced to withdraw my remaining balance, as the account was essentially unusable. This restriction appears to be retaliatory simply because I requested justice for a legitimate winning bet.

The amount owed to me is €115, corresponding to the cancelled winning bet.
I have all screenshots, proofs, and full documentation available and can provide everything upon request.

I believe their actions are unacceptable and go against the principles of transparency and fairness that any betting platform should uphold.

Please let me know if you need any additional information.

account ID: 336275742
BET ID: 174570387

EDIT AFTER 1WIN ANSWER:
"Your bet was returned according to point 1.14 of the rules, which applies when a market must be voided by the provider’s settlement procedure. This is why it appeared as “cancelled” rather than a win."

That is exactly what i meant. I had a winning bet and just because they wanted to, they just cancel my winning and remove them, setting the bet as push. they robbed me in this movement 115€

"There are no restrictions on your account — all functions of the platform remain available, including deposits, bets, and withdrawals. If you need clarification on a specific operation, we can review it within the standard process."

totally false. maxbet permited 0.10€ . and they say "there is no restrictions on your account". they couldnt be more liers!!
and all this happened just after claim the winnings of that bet!

I’ve been using 1win for a long time, but this has been by far the most stressful experience I’ve ever had with them. I made two withdrawals, and both are clearly marked as “successful” — yet I only received ONE. Half of my money is just missing.
I trusted this platform with my money, and now I’m stuck chasing them for something that should’ve been simple. This whole situation has been incredibly disappointing and stressful.
I contacted their support again and again, explained everything clearly, sent screenshots, transaction details — and I even went as far as sharing my bank statement to prove I never received the second withdrawal. Despite giving them every possible proof, all I got back were useless copy-paste replies, zero action, and zero responsibility from their side.
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My user ID : 314028251.

It's actually scam. When i made huge amount in 1win .They just freezed my withdrawal and asked for verification i provided them honest documents and in return they just blocked my account because in that account the amount was 60k above and because of this this game lost so much credibility. I request 1win authority please reasses my account and also based on what evidence you blocked my account
Here is my 1win id:-69518541