1win 

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See what reviewers are saying

Rated 1 out of 5 stars

My Game ID is 89143386. On 5th May 2026, I requested 5 separate withdrawals of 50,000 INR each (Total 2,50,000 INR) Today is 27th May, and it has been 22 days. My bank statement proves that onl... See more

Company replied

Rated 1 out of 5 stars

Account ID. 358316475 My account is blocked despite completed verification. What's your excuse on this ?? Is it because I made some profit so you don't want to let me withdrawal. Give me... See more

Rated 1 out of 5 stars

This casino is a complete scam. I achieved a legitimate win of 3,531,740 UAH (~$85,000 USD) playing the Book of Aztec slot on my VIP account (ID 400063187). Immediately after the win, the casino blo... See more

Company replied

Rated 1 out of 5 stars

My deposit is valid, my winnings are valid, but they won't process my withdrawal. Is 1win really a scam site? Why does the 1win site require additional documents to process withdrawals? I have neve... See more

Company replied

Company details

Written by the company

1win is an international crypto-oriented iGaming platform. Since its launch in 2016, the casino has attracted over 100 million users across 50+ countries worldwide. The platform combines traditional betting and casino offerings. 1win partners with leading global game providers and also develops its own gaming solutions, including crash games and slots.


Contact info

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Rated 1 out of 5 stars

My account was blocked by your platform…

My account was blocked by your platform for over a month which I've been trying my best so they can unblock I've reached out to various complaint site so they cam reach out to your fraudulent organization to release my funds.
These comes after you guys blocked my account and stating it's cause of fraud and cut all ties with me after using the platform for less than 24 hours? 24 HOURS!!!!!!!

AND BLOCKED MY ACCOUNT WITH OVER $6000 dollars in there.
I NEED MY FUNDS I HAVE A LOY OF BACKING IN THESE NOW. I NEED MY FUNDS

TILL THE EXTENT YOU GUYS ALSO BLOCKED ME ON X (FORMERLY TWITTER) WHICH I ALSO HAVE EVIDENCE OF THAT AS YOU GUYS ARE TRYING YOUR BEST TO SILENCE ME BUT IT WONT WORK

RELEASE MY FUNDS

345203146
ABOVE IS MY GAMING ID

RELEASE MY FUNDS

17 January 2026
1win logo

Reply from 1win

Hello.
After a thorough review, the account has been blocked due to a breach of paragraph 9.7 of the rules. All checks are conducted following established procedures, and decisions are made based solely on verified system data. The platform operates under strict standards, and actions are taken only when a violation is confirmed. Fund withdrawals are not possible in this case.
The decision is final and cannot be revised.

Rated 1 out of 5 stars

It's having trouble in deposits. The money is getting deducted from the back but not getting into the 1win account

I'm using this app for a while and didn't had any issue but from past days I'm having issue which are not even getting solved by anything.
I HAVE DEPOSITED 2000/- earlier in this app on 1 February 2026 and it's still not showing in my 1win account but it's deducted from by bank. Even though I trusted that I will get that money back in the account of 1win after certain time but nothing has changed. AGAIN I HAVE DEPOSITED 2000 ON 6 FEBRUARY 2026 BUT THE SAME THING HAPPENED WITH ME AGAIN THAT MONEY IS NOT SHOWING IN MY 1WIN ACCOUNT AND IS ALSO DEDUCTED FROM MY BANK.
IN AGGREGATION 4000/- RS ARE NOT SHOWING IN MY ACCOUNT OF 1WIN WHICH IS A BIG TROUBLE FOR ME FOR ENGAGING IN ANY ACTIVITY OF 1WIN. I'm hoping that I will get the solution as soon as possible from you

MY ID - 37902174

1 February 2026
Unprompted review
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Reply from 1win

Hello!
We have received your inquiry and have checked the details of your account. We would like to inform you that we have noticed multiple transfers of 2,000 on 06/02 and a transfer from 01/02 that has been submitted for review. We will update the status of this transaction after internal verification is complete. We usually respond within a week after receiving a request.

Thank you for choosing 1win!

Rated 4 out of 5 stars

I've been using 1win for a while now

I've been using 1win for a while now. It's a user-friendly website, has a wide selection of bets and games, and pays out quickly. There are occasional delays with support, but overall, the service is reliable and modern. It's a great experience for daily betting and entertainment.

1 February 2026
Unprompted review
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Reply from 1win

Hello!
We’re glad you’ve had a positive experience overall. A clear interface, a wide range of bets and games, and fast payouts are key parts of what we aim to deliver.
Wishing you smooth sessions and enjoyable play ahead.

Rated 1 out of 5 stars

1win permanently closed my account and…

1win permanently closed my account and withheld USD 13,400 citing “fraud” with ZERO evidence provided. No bonus abuse, one account, one device, one IP. No KYC or investigation notice before closure.

Regulator contacted multiple times. No response. Extremely concerning behavior for a licensed operator.
The email address used to register my 1win ID: 337331716

Please use this information to immediately identify my account and conduct a full review of my case, including the delayed/blocked withdrawal.

I have complied with all platform rules and provided the requested details. I expect a clear explanation and a prompt resolution without further unnecessary delays.

If this matter is not resolved within a reasonable timeframe, I will proceed with escalating the complaint to independent dispute platforms.

I expect your urgent response.

3 February 2026
Unprompted review
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Reply from 1win

Hello!
We understand how frustrating this situation can be. It is very important for us to fully understand the details and handle your request correctly.
To continue, we kindly ask you to provide your game ID or the email you used when signing up, as it allows us to identify your account and check all relevant information accurately. With this data, our specialists can review the situation based on verified details and proceed in line with standard procedures.

Rated 1 out of 5 stars

I am vip member of one win

I am vip member of one win
My id is - 59884819
Today I have made a payment of 24999
And I have feel the utr and and my payment show cancelled but I have done the payment what a fraud company 24999 it's a big amount so please give me my money back please
Utr number is 396585123410
Payment to -11261244034@okbizaxis
Such a disappointed 😞

3 February 2026
Unprompted review
1win logo

Reply from 1win

Hello!
We would like to let you know that at the moment, there are no active requests pending in the queue for review in your account. If you have any issues, please contact our official support team by e-mail directly. This will allow us to process your request more quickly and provide a solution.
Thank you for your understanding.

Rated 1 out of 5 stars

My id is 345325208 i raise a ticket for…

My id is 345325208 i raise a ticket for my winnings in limbo xy by bgaming my ticket number was SCP-130375 they didn't check anything and does not give my winnings. No bet history shows for this game no hashed seeds given to me they are pure scammer everything goes fine till you lost when you won a little bit they gives you nothing.pure scammer and pathetic platform please never deposit a single rupee on this platform.

2 February 2026
Unprompted review
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Reply from 1win

Hello!
We are sorry that the results were not what you may have expected. At the same time, we can confirm that the round in the specified game was calculated correctly and in full accordance with the game mechanics.
Your balance accurately reflects all actions taken during the session, and no discrepancies were identified during the review. Checks on both the platform side and the provider’s side did not reveal any technical issues or calculation errors.

Rated 1 out of 5 stars

1 BTC Win Not Credited

1 BTC Win Not Credited - ID: 11480951

I have been a loyal user of 1win for the past 4 years. On January 21, 2026, I won 1 BTC on the 1win wheel. The winning screen clearly stated that the funds would be credited to my main account within 24 hours.
​Instead of receiving my winnings, my account (ID: 11480951) was blocked and put under "inspection". Now, the support team is falsely claiming that I only won 25 coins, which is a complete lie. I have the original screenshot of the 1 BTC win as proof.
​I have already submitted my updated Aadhaar card (Name: Mohammed Sahil) and my bank statements for verification. My documents are 100% legal and match my account details.
​1win is trying to cheat me out of my jackpot win. I request the security team to honor the 1 BTC win and unblock my account immediately. I will not stop until this is resolved and will report this to all licensing authorities.

Update (Jan 25): 1win team replied that security is reviewing. I am waiting for them to honor my 1 BTC win. My KYC is already complete as Mohammed Sahil. I hope for a fair resolution soon

Update (Feb 8): The casino is still repeating the same "under review" script for over 2 weeks. Meanwhile, their managers are calling me privately and threatening me with legal action in India instead of resolving it here. My case (ID: 11480951) is already open on Casino Guru with a countdown timer.
​I am a verified student (Mohammed Sahil) and I won 1 BTC fairly. Stop the excuses and settle the amount. I will not remove this review until the funds are in my wallet.

21 January 2026
Unprompted review
1win logo

Reply from 1win

Hello.
We understand your disappointment and apologize for the inconvenience caused. Your request is currently being reviewed by our security team. We understand the importance of this situation to you and are carefully reviewing all the details.
As soon as we receive a response from our specialists, we will contact you immediately and provide you with updated information.

Rated 1 out of 5 stars

Fraud company all are scammers

Fraud company all are scammers. Since 2024 november i have won porshe gt3 in lucky drive and the winning has not given yet. Blocked my account and now saying i have self excluded my self liars! I need support or block the site permanently. I dont want more people to feel this situation like me . I have all the proof of winning and each and every email from 1 win security department and support. Since 1 year i am begging them to give me my winnings of porshe but they are ignoring me like hell! And now they are refusing to give me the money so i really want to aware everyone to stop playing on these type of fraud sites.

23 January 2026
Unprompted review
1win logo

Reply from 1win

Hello!
We understand your frustration. To continue reviewing your request, we require some additional information. In particular, please provide your game ID, as it allows us to identify your account in the system and accurately check the details related to your request.
With this information, our specialists can clarify the situation based on verified data and proceed in line with standard procedures.

Rated 1 out of 5 stars

My game ID is 57636854 , It's too much I can't wait Anymore.

It's too much I can't hold myself now.
I made withdrawal of ₹1500 through IMPS but it's been days I haven't got any responses.
And I have made deposit of More than ₹12,000 and it's been Weeks and the deposited amount is not updated yet I have proofs of all the transactions. So you give me a choice (1). Return my money Or (2). Write a Complaint to Cyber Crime Police.

12 January 2026
Unprompted review
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Reply from 1win

Hello!

We completely understand your frustration, and we want to assure you that we are actively working to resolve this issue as quickly as possible. After reviewing your account, we can confirm that one of your deposits has already been successfully credited to your account. However, the remaining deposits and the withdrawal are still in the processing phase with the payment system.

Please keep in mind that sometimes, due to additional security checks or verification steps required by the payment system, transfers may take longer than usual. We want to assure you that we are closely monitoring the status of your transfers and are committed to resolving the situation as quickly as possible. We sincerely appreciate your patience and understanding, and we will continue to keep you updated on the progress.

Rated 1 out of 5 stars

1win Is Illegally Withholding My

This is a serious complaint and public warning about 1win.
I deposited money, played according to the rules, and requested a withdrawal. My withdrawal has now been pending for more than 8 days, and my money has not been transferred to my card.
1win requested face verification and document verification, which I completed immediately. My account was fully verified and approved. Despite this, my money is still being withheld.
Since then:
Email support is useless and unresponsive
Live chat gives the same excuses every single day
No clear reason is given for the delay
No timeframe is provided
No responsibility is taken
This is not normal behavior for a legitimate betting company. It looks like a deliberate attempt to delay payments and exhaust the user until they give up.
At this point, I feel that my money is being intentionally withheld, and this raises serious concerns about fraud and scam practices.
If my withdrawal is not going to be paid, I demand a clear and honest answer immediately. Stop wasting my time with excuses.
Account ID: 328539236
Either:
Pay my money immediately, or
Publicly explain why you are holding my funds without legal justification.
If this issue is not resolved, I will consider this theft and will continue reporting 1win on all review platforms.
I strongly advise others to think twice before depositing money into 1win.

13 January 2026
Unprompted review
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Reply from 1win

Hello!

We completely understand your frustration and the concerns you've raised. Please note that your account verification is still in process. According to our policies, the verification procedure can take from 14 to 30 days. Once the verification is successfully completed, we will promptly update you via email, and you will be able to proceed with your withdrawal without further issues.

This process is not meant to delay your payments intentionally. We are committed to ensuring that all procedures are followed according to the highest standards of security and compliance. We appreciate your patience and understanding as we work to finalize everything.

Rated 1 out of 5 stars

The process for giving the bonus is…

The process for giving the bonus is good but after winning from the free spin the money is not credited to the main account and again when you win you can not withdraw from your main account money until you used the money deposited finished before you can withdraw ...... That is my own personal experience I even send messages to the Customer service the reply was not encouraging !!!!!!

13 January 2026
Unprompted review
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Reply from 1win

Hello!

To activate a withdrawal, it is necessary to use the entire amount of your deposit on your gaming account. Once the total deposit amount has been used, you will be able to withdraw your winnings without any restrictions according to our terms of service.

Could you please provide your account ID so we can investigate your specific case and assist you further?

Rated 1 out of 5 stars

Very Bad Experience

Very Bad Experience

I am extremely disappointed with 1win. I placed a bet on a football match that was postponed, and it has now been more than 48 hours without the match being played.

In their own terms and conditions, it clearly states that in this situation, the odds must be set to 1.00 (or the bet should be voided).
Despite this, my ticket is still blocked: no refund, no update, nothing.

What makes it even worse is that the customer service keeps giving vague answers and even asks me to “predict the new match date,” which is absurd. That is not the player’s job. Meanwhile, my money remains frozen for no valid reason.

On other bookmakers like Winamax, this kind of situation is handled quickly and transparently. With 1win, it is slow, unclear, and frustrating.

I strongly advise against using 1win if you are looking for a serious and reliable bookmaker.
Lack of reliability, lack of transparency, and no respect for their own rules.
Really a bad experience.

14 January 2026
Unprompted review
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Reply from 1win

Hello!
We understand that waiting in such a situation is unpleasant and may cause disappointment, so we will double-check your bet and the status of the sporting event. To do this, please respond to the request that we have sent you.
We would also like to point out that sometimes, when official information from the tournament organizers is received with a delay, the automatic recalculation may also occur with a slight delay.
Thank you for your understanding.

Rated 5 out of 5 stars

Easy navigation

Wide selection of games and betting options. Easy navigation makes the experience enjoyable.

7 January 2026
Unprompted review
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Reply from 1win

Hello!
Thank you for your positive feedback! We're delighted to hear that you're enjoying the wide selection of games and betting options, as well as the easy navigation on our platform.

Providing a diverse and user-friendly experience is very important to us. We wish you lots of fun and big wins on 1Win!

Rated 1 out of 5 stars

I am warning everyon1win is holding my ₹50,000 deposit and blocking ID verification with fake errors!e to stay away from…

I am warning everyone to stay away from 1win. They are professional scammers. I deposited ₹50,000 into my account (ID: 340443451) and have not even placed a single bet yet. My money is untouched, but they are refusing to let me withdraw my own capital.

Whenever I try to complete my ID verification (KYC), their website shows a fake 'Technical Support Error' to block me. I have provided all my legal documents (Aadhar, PAN) and even showed them proof that I closed my previous account legally before opening this one. I have acted with 100% transparency.

They allow you to deposit money instantly, but when it comes to verification or withdrawal, they block you. This is a clear case of fraud. I have already filed a formal complaint with Curacao eGaming and Casino Guru.

1win, stop hiding behind fake technical errors and return my ₹50,000 deposit immediately!
User ID: 340443451
Status: Verification Blocked / Funds Withheld.

1win is now replying here and trying to force me to gamble (wager) my ₹50,000. I deposited this by mistake and I don't want to play. Their KYC system is still showing a "Technical Error" and not allowing me to verify my documents. They are holding my money hostage. I want my refund back to my original payment source immediately. I am not going to gamble this money!

24 December 2025
Unprompted review
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Reply from 1win

Hello! After reviewing your account, we can see that your deposit has not yet been fully wagered.

To be able to withdraw your funds, it is required that the entire deposit amount be used within your gaming account. You don't have to use it all at once; you can place bets in various sections of the site with different amounts. Once the full deposit has been wagered, any winnings can be withdrawn without limitations.

If you need further clarification or assistance, feel free to reach out! We’re here to help.

Rated 1 out of 5 stars

Impossible de faire des retraits

Impossible de faire des retraits
service d'assistance inexistant

id 27182949

12 January 2026
Unprompted review
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Reply from 1win

Hello!

We’ve checked your case and found that the withdrawal requests were canceled by the payment system. This can sometimes happen due to various technical reasons or issues with the payment provide. At the moment, one of your withdrawal requests is still in processing with the payment platform, and we are actively following up on it.

We kindly ask for your patience as we continue to monitor the situation closely. Please be assured that we are doing everything possible to ensure your withdrawal is completed as quickly as possible. We will notify you as soon as the funds are credited.

Rated 1 out of 5 stars

I want to warn people not to come here…

I want to warn people not to come here and play. They are scammers who don't pay out winnings. They took my deposit and blocked my account. After I provided all the documents and went through a video conference, they blocked my account.Since I can't log into my account, I don't know my ID because no one is responding in the chat, and the ID can only be viewed in my personal account.

11 January 2026
Unprompted review
1win logo

Reply from 1win

Hello!

In order to proceed with your request, we kindly ask you to provide your game ID. This will allow our specialists to quickly access the necessary details and better understand the situation so that we resolve the issue as soon as possible.

Thank you for your cooperation and understanding.

Rated 1 out of 5 stars

Withdrawal delayed for over two weeks – no resolution

This platform has held my withdrawal for more than two weeks with no clear resolution. Even though I am net negative overall on the platform, my withdrawal is still being delayed.
I contacted customer support multiple times. Each time, they told me they would “escalate it to a manager” or “the team will handle it,” but nothing has been resolved and I keep receiving the same delaying responses.
Based on my experience, I believe this platform is not trustworthy. I strongly advise others to be cautious and avoid depositing funds until withdrawals are processed properly and transparently.

My Id341743184

12 January 2026
Unprompted review
1win logo

Reply from 1win

Hello!

At the moment, to complete the transaction and ensure timely withdrawal of your funds, you need to undergo the standard verification process. Please contact us via our online chat on the website or by email at security@1win.social. This is a simple and quick procedure designed to protect your account and your winnings.

If you encounter any difficulties, feel free to reach out to our support team, and we will guide you through the process step by step.

Rated 1 out of 5 stars

Withdrawal not processed for 10 days 1win is delaying my withdrawal

"1win replied with a template message claiming 'provider delay,' but this is a lie. It has been 10 days! They are holding 1025 AZN (800 + 225) in unpaid withdrawals and they also lost my 80 AZN deposit from Dec 25. Total amount they owe me is 1105 AZN. My ID: 341963010. Do not trust their 'checking' excuses. This is a scam operation. I will only update this to 5 stars when my bank account shows the full balance. Until then, the world should know 1win is stealing from players!"

27 December 2025
Unprompted review
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Reply from 1win

Hello!

We apologize for the delay and understand how frustrating this situation can be. We have checked the information related to your request, and the withdrawal is currently being processed by the payment system. In some cases, additional time is required due to the provider’s verification procedures.

The transaction remains under review, and it will be completed in accordance with standard processing rules as soon as the payment system finalizes the operation.

Rated 1 out of 5 stars

ID 15198216

ID 15198216
It has been 25 days now .their customer support team has been pathetic , I have tried calling team , chat team and telegram team and all of them have failed me terrible and their mail team has not replied even once in past 25 days .
They say there is no restriction on my account and everything is working normally yet I can't place a single bet on any event bet it live match or future matches. Their team has not been of any help . Expected better form such big betting sites.
It's been 25 days since I was last able to place a bet , whenever I try to bet on any event it shows odds have changed , every event shows this even though the odds have not changed . Facing this issue from last 25 days and despite mailing video evidence to their mail team they have not replied.
After waiting for such a long time now I have finally decided to switch platforms .

5 January 2026
Unprompted review
1win logo

Reply from 1win

Hello!
We have thoroughly reviewed your account and can confirm that it is functioning normally with no restrictions. The minimum and maximum stake amounts, as well as bet availability, are determined exclusively by the official match provider and can vary depending on the event and market.
If you continue facing issues, our support chat will be happy to assist you in resolving them.

Rated 3 out of 5 stars

Deposit issue 50 USDT

Hello,

My gaming id is 65436180

I deposit 50 USDT on 1 jan funds haven’t credited into my account and today is 4th

There is no resolution of my issue

Chat support team creat a new request everytime and ask me to wait.

I don’t understand my this is happening3 time i shared the details of my transaction.

Take this matter fast forward and resolve my issue.

I want my 50 USDT in my account.

1 January 2026
Unprompted review
1win logo

Reply from 1win

Hello!
We have reviewed your case and can confirm that your deposit has been successfully credited in full. We appreciate your patience and sincerely apologize for the extended wait.
Thank you for using our platform, and if you have any further questions, feel free to reach out.

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