1st Choice Spares UK Ltd Reviews 

26,218
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 176 reviews, reviewers had a great experience with this company. Customers consistently praise the efficient service, noting quick responses and the ease of obtaining multiple quotes for needed parts. Many appreciate the reasonable pricing and the speed of delivery, often receiving parts within days. The company's ability to locate rare or difficult-to-find parts is a significant advantage for many users. However, some customers experienced issues with product accuracy, receiving parts that were either incorrect, damaged, or not as described, sometimes leading to delays or additional work. There were also instances where delivery took longer than expected, or parts were not received at all, despite initial assurances.

What people talk about most

Product

Users describe ambiguous interactions with product, with some reviewers praising the good condition and... See more

Service

Clients share positive opinions on service, frequently highlighting its speed, friendliness, and efficiency.... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising prompt and fast... See more

Price

Reviewers mention positive feedback about price, with many customers finding prices to be reasonable and... See more

Response time

People report ambiguous experiences with response times, with many customers praising quick responses, prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I requested a parcel shelf for my Citroen C1 VTR (09 plate), and received quotes quickly ranging from reasonable to overpriced (in my opinion). I chose the lowest quote from A1 Allcars Ltd., which wa... See more

Rated 4 out of 5 stars

After trying the local dealer for rear headrest for a suzuki ignis, I tried this company. Had 3 quotes within the hour. All reasonable. I hadn't bought anything like this before so took a chance. Bril... See more

Rated 4 out of 5 stars

I have been searching for a part for my car for several months and 1st Choice spares were able to find one for me in a few days. Ordering was easy and part was delivered in reasonable timescale. Commu... See more

Company replied

Rated 3 out of 5 stars

I liked that 1sr Choice were able to offer 3 different suppliers for a diesel fuel tank for Peugeot 206 which are quite rare. The part was delivered a few days later than expected which was probably d... See more


Company details

  1. Auto Parts Store

Written by the company

Find a part Fast! Buy cut price car parts with our free on-line part finder to save time and money. Tell us what you need and compare no obligation prices, then decide which star rated seller is best for you. We'll check stock from over 200 depots so you can compare prices on-line with no obligation. Why ring round yourself when you can do it all at once!


Contact info

3.9

Great

TrustScore 4 out of 5

26K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(26,218)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Delay in dispatching

Delay in dispatching . I paid on 16 October but part was not dispatched until 27 October .
Other than that part was OK and price was OK .

16 October 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.

If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

Rated 1 out of 5 stars

Not worth at all too dear

too expensive parts its the same one buying of the market shops there are some scam around here you got beware of them can be really not to trust them

21 October 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Thanks for your recent feedback.

Our records show that you made 10 parts requests over three days and a breaker's quote was issued for each one, bar one. In some instances multiple quotes were issued.

Please log in to your account to view the details: https://www.1stchoice.co.uk/login

If you have a particular concern about a quote issued then please inform us here: https://www.1stchoice.co.uk/report-problem

All the best
Customer Care - 1st Choice.

Rated 5 out of 5 stars

Power Steering Pipes

Inputted my part number and 5 minutes later 2 offers appeared for power steering pipes for a 20 year old Jaguar XJR.
Still to be fitted and hopefully they are the correct ones ! If not will be interesting to see how the returns system works.
So far very pleased and would recommend trying them.
Stewart Savage.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Very prompt response with a quote

Very prompt response with a quote. 1st choice also called to confirm that the part I wanted was correct. It arrived the next day and my car is back on the road. Many thanks.

29 October 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely useless after being…

Absolutely useless after being bombarded with Emails I ordered a wing mirror. I had to call first to understand how things worked. Delivery was quoted a 3 to four days. After a week, NOTHING, no Emails no delivery nothing. I called, provided my order number to be told that shipment had been lost (had I been told this earlier? NO) then almost by magic a refund Email arrived, obviously triggered by my phone call. So instead of being able to fit a new mirror I am again looking round to find one.

The most useless company I have ever dealt with as literally no updates. yes some companies bombard you with it has left the warehouse, its on the road off the road in the dist site etc. but to get nothing at all after a week and then find that it was simply my call that triggered a response?

This would be the last company I would ever even think of using again and like most bad experiences you tend to tell far more people than if you have had a good experience.

A useless company !

27 October 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We are a Parts Location site and do not actually supply parts ourselves. We have asked you for information via Trustpilot as the name given is not identifiable in our database.

Unfortunately, you have not replied with that information [such as request number or email used to make an enquiry]. This means we cannot investigate further, or confirm that you enquired via our service.

We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and provide the information requested.

https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

Rated 4 out of 5 stars

Ist Choice quickly found the spare

Ist Choice quickly found the spare I was looking for and the supplier was very good (when I phoned) at making sure the item was right. So overall !st Choice are a great way of sourcing the spares you require. The service was let down by not receiving any emails in answer to my question re returning the item.

14 October 2025
Unprompted review
Rated 1 out of 5 stars

Beware Searched this website for a…

Beware Searched this website for a brake pipe , scott yard thought they had the part ,they sent photos of which I replied no that is not the part , they sent it anyway and I have had no refund after refusing delivery like they told me to do , I’ve contacted 1st choice twice now with no reply , poor service for me .

6 October 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 13/10/2025.

We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. Our records show that we have updated you three times so far, and we will continue to do so.

If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

Rated 5 out of 5 stars

Very positive experience

Very positive experience - put in my request for a Ford (C-Max) alloy wheel, got several offers straight away from across the country and Ford Parts Oldham delivered the perfect wheel within days. Will call again! Thanks!

13 October 2025
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed

Extremely disappointed. Pump stopped working after a week, poor build quality and terrible customer support. Do not buy

24 July 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We are a Parts Location site and do not actually supply parts ourselves. We have asked you for information via Trustpilot as the name given is not identifiable in our database.

Unfortunately, you have not replied with that information [such as request number or email used to make an enquiry]. This means we cannot investigate further, or confirm that you enquired via our service.

We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and provide the information requested.

https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

Rated 3 out of 5 stars

Service was helpful but the item was not protected

Service was helpful on the phone and delivery was very prompt.
However, the item, a hatchback door, was not protected in any way before transit which left the paintwork vulnerable. There were paintwork chips on the edges, particularly the sides and lower edge that had to be repaired. These could have originated in recovery before transit. The delivery driver was careful during delivery but there was no edge protection or protection of any kind.

9 October 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.

If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

Rated 1 out of 5 stars

Bought a part that was supposed to be…

Bought a part that was supposed to be with me today 5 days after purchase. Only now the breaker Scott parts refunds me saying part is not in stock!?! I needed my car for work! Why did they not tell me at the time so pissed off.

14 October 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We’re sorry to hear you have experienced problems with this supplier.

If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact

Our records show that a further 8 breakers' quotes were issued for this car parts request. Please log in to your account to view the details: https://www.1stchoice.co.uk/login

All the best
Customer Care - 1st Choice.

Rated 5 out of 5 stars

The team were really helpful

The team were really helpful and I got a response really quickly. They made sure that I got the right parts by asking for lots of measurements and details for the vehicle. I would use them again.

30 September 2025
Unprompted review
Rated 2 out of 5 stars

Received several unsuccessful responses

Received several responses. Phoned for confirmation then was told item was actually broken. Raised request again, phoned a different supplier to confirm correct items, I completed a purchase; only to learn the following day that the part was not actually available.
Bought from eBay at a fraction of the price.

18 September 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We are a Parts Location site and do not actually supply parts ourselves. We have asked you for information via Trustpilot as the name given is not identifiable in our database.

Unfortunately, you have not replied with that information [such as request number or email used to make an enquiry]. This means we cannot investigate further, or confirm that you enquired via our service.

We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and provide the information requested.

https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

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