1st Choice Spares UK Ltd Reviews 

26,220
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 173 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting the platform's ease of use and helpfulness for sourcing parts. Many people appreciate the quick delivery times and the reasonable pricing, often saving significant amounts. Reviewers are consistently satisfied with the efficient and reliable overall process. However, some customers noted issues with products received, including incorrect, damaged, or poorly packaged parts, and items not matching descriptions. Additionally, a few people experienced significant delays in delivery or communication regarding their orders, leading to extended waiting times for resolution.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and accuracy. Many reviewers received... See more

Service

Reviewers highlight positive aspects of service, often praising its speed and efficiency, with many finding... See more

Delivery service

Consumers generally report positive experiences with delivery services, often highlighting fast delivery... See more

Price

Customers had positive experiences with price, often finding quotes quickly and at outstanding or reasonable... See more

Response time

People report ambiguous experiences with response time, with many customers praising the quick and prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I requested a parcel shelf for my Citroen C1 VTR (09 plate), and received quotes quickly ranging from reasonable to overpriced (in my opinion). I chose the lowest quote from A1 Allcars Ltd., which wa... See more

Rated 4 out of 5 stars

After trying the local dealer for rear headrest for a suzuki ignis, I tried this company. Had 3 quotes within the hour. All reasonable. I hadn't bought anything like this before so took a chance. Bril... See more

Rated 4 out of 5 stars

I have been searching for a part for my car for several months and 1st Choice spares were able to find one for me in a few days. Ordering was easy and part was delivered in reasonable timescale. Commu... See more

Company replied

Rated 3 out of 5 stars

I liked that 1sr Choice were able to offer 3 different suppliers for a diesel fuel tank for Peugeot 206 which are quite rare. The part was delivered a few days later than expected which was probably d... See more


Company details

  1. Auto Parts Store

Written by the company

Find a part Fast! Buy cut price car parts with our free on-line part finder to save time and money. Tell us what you need and compare no obligation prices, then decide which star rated seller is best for you. We'll check stock from over 200 depots so you can compare prices on-line with no obligation. Why ring round yourself when you can do it all at once!


Contact info

3.9

Great

TrustScore 4 out of 5

26K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(26,220)

170 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very efficient company

A very efficient company. A phone call within the hour to verify everything and complete back axle arrived a few days later. Price and carriage very reasonable. Well done guys.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

1st Choice Very Good

I've been using 1st Choice for some years now as we run a couple of older vehicles, service is always good and delivers are really quick and the people know what they are talking about, really very good, I would recommend 1st Choice to anyone.

15 December 2025
Unprompted review
Rated 3 out of 5 stars

Providing pictures should be standard practice

Difficult to be sure you're buying a compatible part without requesting photos. On this occasion the yard couldn't confirm accurate colour (polar white). They didn't send me the clips as promised but I did receive a car seat with my bumper so I had an extra job disposing that.

I did get the item I was looking for so I'm pleased I was able to source that

8 December 2025
Unprompted review
Rated 3 out of 5 stars

Poor product but polite and eventually fully refunded

Good and bad aspects. Put in touch with a dealer who was very easy to deal with other than sending me a secondhand part that didn't work (electrical female end damaged with all the wires exposed making connection into the male clip in the van impossible). They were polite, easy to deal with and I was fully refunded including the return postage that I paid but it did take c6wks, umpteen emails and a trip to the post office which could have been avoided if they had not tried to sell a clearly, critically damaged part.

3 November 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.

If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

Rated 5 out of 5 stars

Needed a new sub frame for my Honda…

Needed a new sub frame for my Honda Civic, brand new it would have cost me a £1000, Checked out 1st choice and they had got me several quotes within a couple of hours, only paid £140 for a salvaged one.. Payment was easy and the part was with me within 5 days, great service all the way around

21 November 2025
Unprompted review
Rated 5 out of 5 stars

could not find Isuzu rodeo oil seal…

could not find Isuzu rodeo oil seal anywhere, back order at dealers. went 1st choice spares and got a quote within the hour. purchased part and supplier posted same day. postage reasonable. great service from 1st choice and supplier. highly recommended, thankyou

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Worked brilliantly for me

Worked brilliantly for me. Within a couple of hours I received several offers of the part at different prices. I got the part at a good price and delivery was fairly quick. I will use again.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend

Good comms. Well packaged and delivered quickly! Item was it great condition and works as expected. Would recommend!

Thanks.

6 November 2025
Unprompted review
Rated 1 out of 5 stars

No Parts!

Used for the first time. 2 weeks later and I still have t received the parts from the supplier.

After constantly ringing up Orange Autosalvage they promised that the item would be with me soon, however, they admitted as of yesterday (now 4weeks since purchasing part) they don’t have it.

7 November 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Update 13.11.2025 11:08hs
Hi
Thank you for providing the information via our contact page. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.

Update 13.11.2025 10;32hs
We see that you have updated the review; however, you still have not provided a request number or email used to make an enquiry. This means we cannot investigate further, or confirm that you enquired via our service.

Visit the page below and provide the information requested if you do not want to provide these via TrustPilot.

https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.






Thanks for your recent feedback.

We are a Parts Location site and do not actually supply parts ourselves. We have asked you for information via Trustpilot as the name given is not identifiable in our database.

Unfortunately, you have not replied with that information [such as request number or email used to make an enquiry]. This means we cannot investigate further, or confirm that you enquired via our service.

We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and provide the information requested.

https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

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