Had a phone call with them before decided whether to go with them or not and they were helpful and polite. Certainly much cheaper than my existing provider by a considerable amount. The signing up pro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All the support I needed to renew my policy. And the cost for the coming year was only slightly higher than last year. Only improvement I would suggest is to be given the option of a paper copy of my... See more
Company replied
I am 83 and find not having paper copy of my policy not what I want. But the operators made things much easier for me thank you,Martin Turner
Company replied
It’s still the cheapest option available, but when they offered a continuation, they offered worse terms than when I applied again using a new email address.
Company replied
Company details
Written by the company
Get a car insurance quote from 1st CENTRAL and you won’t be disappointed. As experts in UK motor insurance, 1st CENTRAL provides cheap car insurance for new drivers and experienced drivers, along with a high standard of customer service. Our friendly support teams are on hand to help you with your car insurance quote. We can customize your affordable car insurance policy with optional extras including Legal Cover, Personal Accident Cover, Hire Car, Excess Protect and RAC Breakdown Cover.
Who We Are
Written by the company
- We offer Defaqto 5-Star rated car insurance
- Our car insurance provides quality cover and includes a comprehensive range of features and benefits including a courtesy car, £1500 of key cover and 90 days driving in Europe, as standard
- We’re competitive on price
- We’ve got some very smart people in our pricing team (and some clever technology) monitoring the market to make sure we’re always giving the best price possible. We’re pretty hot on fraud too, which helps us keep our premiums lower.
- We’re not all talk
- If you make a claim, we’ll look after you. You'll be assigned a Personal Claims Advisor, enjoy free collection and delivery of your vehicle, a 5 year warranty on all repairs, mobile repairs and estimates where possible, and like for like vehicle replacement.
- We’re nice people
- All of this is backed up by support from our friendly call centre. Our call centre is open at sensible times including weekends and our claims line is open 24/7, 365 days a year.
Contact info
Perrymount road, RH16 3SY, Haywards Heath, United Kingdom
- 1stcentralinsurance.com
4.4
Excellent
189K reviews
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Simple service to use
15 July 2026
Unprompted review
Reply from 1st Central Insurance
Hi
We are so glad to hear that you found our service straightforward to use. We truly appreciate your positive feedback and five-star rating!
Emily
Great until there’s a claim
Great until there’s a claim. Assessors have no idea on the Highway Code or rules of the road and side with dangerous third party claiments. Avoid at all costs
16 July 2026
Unprompted review
Reply from 1st Central Insurance
Hi
We are sorry to hear about your negative claims experience. We take your feedback seriously and will review our assessment procedures to ensure fairness and accuracy.
Emily
Reply from 1st Central Insurance
Hi
We appreciate your wonderful five-star review! We are so glad you found your experience with us to be really good and polite. Thank you for your kind words.
Emily
It was my second car insurance in which…
It was my second car insurance in which i was promised to get £50 discount but i didn’t get it. Despite repeating the process over and over again if i was doing something wrong.
13 July 2026
Reply from 1st Central Insurance
Hi
We appreciate you sharing your experience regarding the promised discount. We understand your frustration and are reviewing our processes to ensure this does not happen again. Thank you for your feedback.
Emily
Satisfactory conclusion to a problem…
Satisfactory conclusion to a problem created by myself.
15 July 2026
Unprompted review
Reply from 1st Central Insurance
Hi
We're happy to hear we could help resolve the situation to your satisfaction. Thank you for your positive feedback!
Emily
Easy company to deal with but premiums…
Easy company to deal with but premiums could be a little cheaper.
13 July 2026
Reply from 1st Central Insurance
Hi
We're pleased you found us easy to deal with. We appreciate your feedback regarding premiums and will certainly take your comments on board.
Emily
I recently switched to First Central…
I recently switched to First Central and couldn't be happier. They offered the most competitive price by far, but what really impressed me was how many great features they include as standard. Setting everything up online was incredibly quick and easy. Excellent value for money and brilliant digital service—highly recommend!
13 July 2026
Reply from 1st Central Insurance
Hi
We're so pleased to hear you're happy with your switch! We're glad you found our pricing competitive and appreciate your positive comments about our features and digital service.
Emily
Reply from 1st Central Insurance
Hi
We're so pleased you found our website easy to use and our pricing more sensible than others. Thank you for your wonderful feedback!
Emily
Reply from 1st Central Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Reply from 1st Central Insurance
Hi
We appreciate your five-star review! We are so glad you found our process to be simple, quick, and easy to complete. Thank you for your feedback.
Emily
Very pleased with my car insurance…
Very pleased with my car insurance again this year. I was invited to renew my account just before my renewal date which is a great help for forgetful pensioners, well done 1st central.
16 July 2026
Reply from 1st Central Insurance
Hi
We're so pleased to hear you're happy with your car insurance renewal again this year. We're glad our timely reminder was helpful!
Emily
Reply from 1st Central Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Reply from 1st Central Insurance
Hi
We are so pleased to hear that you found the process straightforward and easy to complete. We truly appreciate your positive feedback and the five-star review.
Emily
Reply from 1st Central Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
They do help, getting hold of them is tricky
They do help, but its so hard to get hold of them and the online chat is pretty slow an awful.
Ive been with this company a good few years now an this has put me off renewing with them
13 July 2026
Reply from 1st Central Insurance
Hi
We're truly sorry to hear about the difficulties you've experienced reaching us and with our online chat. We understand how frustrating slow response times can be, especially after being a loyal customer for so many years. Your feedback is very important to us as we strive to improve our services.
Emily
It’s good as now so far as I’m jus…
It’s good as now so far as I’m jus start and hope will be good thnks
13 July 2026
Reply from 1st Central Insurance
Hi
We appreciate your initial feedback and are glad you're starting positively. We hope your experience continues to be good.
Emily
Reply from 1st Central Insurance
Hi
We're delighted to hear that you found our pricing great and the setup instructions easy to follow. Thank you for your positive feedback!
Emily
Reply from 1st Central Insurance
Hi
We are so pleased to hear that you found our service to be quick, simple, and easy to use. We truly appreciate your positive feedback and five-star rating!
Emily
Fast polite service.
13 July 2026
Reply from 1st Central Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Reply from 1st Central Insurance
Hi
We're so pleased you found the process of filling out forms and completing your application quick and easy. Thank you for your positive feedback!
Emily
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