1pbroadband Reviews 

BROADBAND DEVELOPED A FAULT ,THEY SHOW HOW BAD THEY ARE WHEN YOU TRY T CONTACT THEM, CHAT LINE NOT WORKING, NOT ABLE TO CONTACT THEM BY PHONE (AVAIABLE 24/7 IS JUST A JOKE) THEY CALLED ME AFTER MANY MESSAGES, COULDN'T TAKE THE CALL AT THAT MOMENT ASK THEM PLEASE COULD THE CALL BACK IN 10 MINS.THAT WAS 2 DAYS AGO STILL WAITING, MEANWHILE SPEEDS REMAIN BETWEEN ZERO AND 8mbsTHERE SPEED CHECKER SAYS 80mbs

so far so good

the broadband has been off for a week with no response from c/s I phoned many times every day with no answer, they don't even answer the phone.
The customer service is rubbish. Not happy at all.

Did exactly what they said they'd do. The router supplied was not customised just for them so I was able to configure it to work with a device I couldn't get at.

They had been good value for money. My moving from Vodafone to 1p Broadband went seamlessly and my internet speed was still very good. Their customer support was first class initially but later deteriorated and I would definitely no longer recommend them.

Everything happened on the dates quoted
Although connection for broadband went smoothly my internet connection was not automatic
phoned answered promptly and sorted it out with easy to follow instructions
many thanks

I have not been with penny for that long to give a proper review but so far so good, the speed is good, no hassle, and no break downs . Keep up the good work Penny .

Only been with you for a month but everything seems ok at the moment good fast internet can’t say much more at this stage

Great efficient switch, excellent value for money and friendly website. One very small niggle was that the router required online setup which might be a slight problem for inexperienced users.

I received a First class service and I am very pleased with 1p Broadband. I can now enjoy my Computer.

I've had no problems with the service until today where for some reason I can't get near their website to pay my bill!
Whenever I've had contact with them on the phone they have always been helpful and friendly.
The price is also good for the speed I'm getting.
John

In all respects excellent- not only the wifi - which is very very good- but the entire service and communication process, smooth installation and attractively priced as well- warmly recommended!

Not getting minimum broadband speeds. Attempted to call customer service number of times but keep getting disconnected. Only way to contact is via chat, which isn’t helpful. Been told tech team has tried to call me and left voicemail but haven’t received any voicemails or missed calls. Lack of communication has lead customer unsatisfied with service

I switched to 1p and for two months I have not had the Internet. Due to the fact that I don't speak English, I can't call the service every day. But I called with the help of my friend many times, but to no avail. The worst part is that I had to pay the previous provider £43 + £23 for 1p. There has been NO INTERNET for two months now. ONLY MONEY IS WITHDRAWN.

got the broadband, great signal and no problems

My Internet went off I called the tec team 10 times no ancer and its supposed to be 24 hours ridiculous

Just joined this network can't get any internet won't recognize my user name or password rang help line still waiting for reply wished I not changed now not happy

The changeover was pretty smooth and straightforward but customer service needs to improve when you need to use customer service it is not unusual to have to keep ringing them back as you get a robotic voice saying no one is answering the phone call back later I spent all day recently doing just that. A proper informed service telling you what number in the queue you are would be much better hope I don't have to use customer services very often other than that no complaints

Good communication from ordering, setup was hassle-free. Great to speak to a real person on the phone! Getting good service at much less cost than VM. I could set the router to wifi channels away from the neighbours, so that put an end to the poor reception in the furthest room!