123ink Reviews 

2,533
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 402 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and suitability, often finding exactly what they need at good value. Many people highlight the efficient and speedy next-day delivery service. Reviewers also appreciate the user-friendly website, easy ordering process, and the helpful, professional customer service providing excellent communication and support. However, some customers noted significant delivery delays, with orders taking much longer than advertised next-day shipping, leading to frustration. People mentioned items arriving weeks late or not at all. Additionally, a few reviewers experienced issues with product compatibility or received damaged goods, like non-working batteries or ink cartridges.

What people talk about most

Product

Customers had positive experiences with product, often finding exactly what they needed at fair prices with... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and efficient... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process and the... See more

Service

Customers consistently note positive experiences with service, often praising the friendly staff and... See more

Price

People report positive experiences with price, often noting that products are good value and very reasonable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Item was delivered by courier the next day and I was given an accurate timeframe for delivery. Very reasonable price for original Epson ink and also much cheaper delivery than competitors. Within minu... See more

Rated 5 out of 5 stars

123ink, replaced the ink I bought 2 yrs ago with a new one when I reported the ink hasn’t been properly used/working since it was purchased in 2024. Craig, in customer support requested for receipt as... See more

Rated 5 out of 5 stars

Ordered a storage tub 'really useful' brand, and I have had they before from other suppliers who sometimes sent it unpacked with just the postage label on or in a flimsy box. This one arrived in a str... See more

Rated 5 out of 5 stars

I had a great experience with 123 Ink. The printer I ordered was out of stock on the day of purchase, but the sales team contacted me immediately and kept me informed every step of the way. They provi... See more


Company details

  1. Office Supply Store
  2. Toner Cartridge Supplier

Written by the company

We're a proud to be Irish company, offering one of the country's largest ranges of original (OEM) and compatible printer consumables. Since opening our doors in June 2006, we've grown into an award-winning business serving more than 450,000 private and commercial customers across Ireland. We'd be delighted to add you to the list. With thousands of products in stock, fast order processing, and a team that knows printers inside out, we're here to help you get the right product at the right price.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(2,533)

403 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery - I had it the next morning! Great price on shipping boxes, very easy to use the website. Overall great experience.

25 May 2026
Unprompted review
Rated 1 out of 5 stars

I didn't have a great experience…

I didn't have a great experience ordering here. When purchasing, their website advertised same day/next day delivery. I ordered on 5th May. When I didn't get any communication, I called them and was told there's a delay due to moving warehouse. I asked to be sure the order wouldn't be shipped over the weekend and was told they'd add a note to my order. I didn't get any further communication until the email asking me for a review. My order finally arrived on 20th May and only after I replied to that emailing complaining of the service. When my printer arrived, it looked to have been opened previously and there was no English manual included.
I do not recommend ordering from this company

5 May 2026
Unprompted review
123ink logo

Reply from 123ink

Hi Alice, we’re very sorry to hear about your experience. There were slight delays with some orders being processed due to our warehouse moving premises, but we understand how frustrating this must have been and this is not the level of service we aim to provide. You can also download the manual through our website. If you would like to contact our customer service department, we can investigate this further for you.

Rated 5 out of 5 stars

Fantastic service

Website user friendly, order info, tracking info, emails all very helpful and the correct item was delivered on date promised. Highly recommend.

22 May 2026
Unprompted review
Rated 2 out of 5 stars

Delivery was disappointing

Delivery.
I paid to have the cartridges delivered by Friday. Unfortunately they didn't come until the following week. I ended up having to purchase elsewhere until the cartridges arrived. Resulting in spending twice what I intended. It was my first order which didn't impress.

19 May 2026
Unprompted review
123ink logo

Reply from 123ink

Hi Louise, thanks for taking the time to leave your feedback, and I’m sorry for the disappointment this caused. Your order was shipped on 14/05, the same day it was placed, and the tracking was updated with An Post at 22:04 that evening. As An Post is an external courier, we’re unable to guarantee next-day delivery every time, but we do understand how frustrating this must have been. Thank you.

Rated 5 out of 5 stars

I have nothing but good things to say…

I have nothing but good things to say about this company. I got an elegoo centauri about a year ago needed to get a replacement hot end board about six months after getting the printer. Spoke to a guy Robert in there he had a replacement part by the end of the day was able to pick it up and have it in the printer within 24 hours unbelievably good customer service.

I will be getting my printers from them going forward .

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Ryobi electric lawn mower replacement battery.

I have a Ryobi electric lawn mower and the battery wasn’t holding a charge.
A new battery was advertised at €102!
Luckily I bought a compatible one from 123.ie for €60 and it arrived within 48 hours. Highly recommend 123.ie for ease of ordering, value for money and speedy delivery.
P.S.

15 May 2026
Unprompted review
Rated 1 out of 5 stars

Horrible quality ink and no help to fix the problem.

I originally wanted to order brother toners but the website recommended their own "better value" toners promising that they're just as good so I took the risk and ordered. The first couple of times thw quality seemed good and colours were bright and beautiful but after a handful of times the quality became worse to the point that some things wouldn't even appear on the paper. I contacted customer service and showed them the quality and even though the toners show as being nearly full, the quality is horrible and can barely see it on paper. I was told there is nothing they could do to help me and offered free shipment for my next odrer for the inconvenience caused. I also ordered some pencils from stabillo brand but not sure how old the stock is or what the story because since I took them out of the box they keep breaking and its nearly impossible to color with them. I have 2 euro pencils from aldi which do a better job. Very disappointed and waste of money. Wouldn't order again from here.

9 February 2026
Unprompted review
123ink logo

Reply from 123ink

Hi Isabela, we are sorry to see a 1 star review. We would like to investigate this feedback further. If you can please contact us to confirm your order details we can assist you as we have troubleshooting steps that can help in this situation. Many thanks.

Rated 5 out of 5 stars

Packed well and recommend

Ordered a storage tub 'really useful' brand, and I have had they before from other suppliers who sometimes sent it unpacked with just the postage label on or in a flimsy box. This one arrived in a strong box and packed well, some free pens and quick dispatch. Would recommend.

18 May 2026
Unprompted review
Rated 1 out of 5 stars

Poor level of service and misleading website

I ordered and paid for a printer from them online, supposed to be sent out the same day if ordered before 6.15pm I placed the order at 2.26pm within 10 minutes I had a phone call saying I should order their own brand toner as printers only come with a starter pack, so I ordered the toner and paid over the phone, this was 2.40pm. I was told I would get an email with a tracking number later that day. No mention of anything else. The next day I checked my account to see if the items were sent. It was showing I owed money for the toner even though I paid over the phone. This was a Friday, I tried to call 3.01pm, no answer office closed. They close early on a Friday at 3.00pm. Great, its bank holiday weekend, now I must wait until Tuesday. So I sent them an email to explain I paid and they must update their records and send the printer. On Tuesday I checked my account, it showed paid but not sent. On Wednesday I checked again, still not sent so I called, was told they were moving warehouses and it will be sent in a couple of days. Then it was one excuse after another. I never got the printer. I cancelled it when they admitted it wasn't in stock. I should have been informed on the day I ordered that there would be a delay instead they just wanted to push their own brand toner and take the money. Be careful when dealing with these people, taking money for something you know is unavailable and making customer think it will be sent out the same day is unacceptable! I will never use them again! I am trying to start a small business with limited funds and this caused me a real headache. I had to wait for the full refund before being able to purchase a printer from a more reputable retailer!

30 April 2026
Unprompted review
123ink logo

Reply from 123ink

Hi Stuart, we’re very sorry for the frustration this caused. There were some slight delays due to the bank holiday weekend and our warehouse move, and you should have been informed of this when you were first contacted by our sales team. Could you please confirm your order number so we can look into the issue with your printer further, as you should have been advised if it was not in stock in our Dublin warehouse. Thank you.

Rated 1 out of 5 stars

Beware....

Beware..... If the item you are after is not in their Dub warehouse, and has to come from the EU warehouse. I waited almost 4 weeks to receive my order, still not here as of this review. Their CS will reply to mails, IF theres anyone there, as i was told the agent i dealt with was the only one on. be prepared for canned copy paste replies to mails, and apologies one after the other.
Right now they fail to fulfil eu derived orders in a timely manner. if you have other options, then use them and avoid this lot.

14 May 2026
Unprompted review
123ink logo

Reply from 123ink

Hi Gerry, we’re very sorry to hear about your experience and the delays with your order. Unfortunately, we were operating with limited staff due to moving premises during this period, but we’ve been doing everything possible to process and dispatch orders as quickly as we can. Can you provide us with your order details so we can investigate this further and look into what happened with your order and communication. Many thanks.

Rated 5 out of 5 stars

Had an issue with a damaged ink…

Had an issue with a damaged ink cartridge, but the customer service was amazing from start to finish. They sent out a replacement quickly and were so easy to deal with throughout the whole process. They even included a pack of jellies, which was such a thoughtful little touch and really appreciated!

It’s rare to come across customer service this good these days — thank you again for making everything so hassle-free. Highly recommend!

13 May 2026
Unprompted review

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