123-Transporter | Österreich Reviews 

I give one star because 0 star was not an option. I wanted to rent a van and booked it for 50€. The money was booked immediately before the end of the booking. After uploading the documents (ID, driving licence) I got asked for a 1000€ deposit which was not announced at any point before. Not only is this deposit way too high compared to the renting price for the van (other companies like Hertz asks for 400€ deposit with a 110€ renting price), but also it was noted that it would have been refunded only upon request after at least 28 days. As I contacted them to cancel the booking they told me this was not possible and that I could not get the 50€ back, even though I did not finalise the booking. To confirm their bad intentions they offer you alternatives to the deposit: either pay 149€ one time or get a subscription for 67€ per month for at least 2 years (they don’t even write “per month”, so it’s very tricky).
Based on my experience, I would not recommend this company to anyone.

1. You have to pay a deposit of 1000 euros. They do not just authorize it, as other companys does, but also debit the big amount instantly. Even if i paid for the full Cover assurance...

2. You have to wait 30 days to receive a return (the deposit)

3. I rented a big XXL transporter.. few days before the rental began, i received the Information that the transporter had to be canceled and i got rebooked to a smaller car. I Did not receive the Information why the bigger one had been cancelled...

4. Because i did not need the smaller one, i cancelled and had to pay the amount for the cancellation - even if they did not render the Service i paid for (big car)

5. The contact possibilities are very bad.. you have to pay 3 €/min for calling Them or Use a Chat bot. The Chat bot needs very long to conact to a human.
After Talking to a human, He told me that i can get a Code with 15 Euro for the next booking,which i dont need.. and instantly quitted the Chat

Worst Company i have seen

We wanted to rent a van for 58 euros. They asked for the payment and we paid. Just after the payment is completed, another screen appeared and asked for 500 euros deposit, which was never mentioned before. You can also "waive" this deposit if you pay 78 euros. If you don't want to pay 500 euros deposit deposit or 78 euros deposit waiver, you can't rent the van, but they already took the 58 euros payment. At this point, you try to cancel it and take your money back, but it is not possible if you didn't pay for extra cancellation protection. It is one of the biggest fraud company I have ever seen. If there is a deposit and we have to pay, why do they ask for 2 separate payments and never mention the deposit anywhere before we pay 58 euros? They wasted our money. I complained the situation to my bank and waiting them to cancel this transaction.

In one word, you can say scammer, after 3 months and continuously follow-up, I still haven't been able to get the deposit back.

I have rented a Ford Transit Custom for 2 days, first of all the van itself was quite nice: a pretty new one (only 5000km), inside was not super clean but good enough and I think the rental price was quite convenient after all.

So far I would have given 5 stars, but here are the downsides:

1- Just after I picked up the van I called the customer service because of a technical issue, the lady took my call told me that a technician would have call me back in short ... no call received, luckily I managed to figure it out by myself.

2- Deposit is the main issue here: when you go through the rental process on the website, it is not mentioned anywhere that a deposit is required and how much the amount will be, not even when you confirm the rent and pay. And it is not even written down in the rental contract (!).
Then it happens that you receive a further e-mail asking you to upload your documents (id, driving license), and only after that you get asked to pay 1000€ as deposit. My feeling is that this little detail is deliberately omitted, and even if I understand that for such a new car 1000€ of deposit is totally reasonable, I think it should be explicitly stated from the beginning, and not when you have already paid the rent and cannot go back anymore.
3- And finally, it is written that the deposit will be returned 20 working days after the van is returned, but you have to explicitely request it, and then request it again and again ... it took me almost 40 days and 4 chats with the customer support to get the 1000€ finally back.

In conclusion, I didn't like the fact that they play around to keep the deposit as long as possible, it is unacceptable and unprofessional.

Scam. Stay away. They hide additional costs after you book and pay for the car. Don't ever use them

Super, alles tip, top!

First of all, we had almost no trouble with the car itself or picking up/giving it back.
BUT the price advertising is very bad, "from 26€ per day". If you book the car and pay the 26€ you then have to pay either 80€ for no deposit (?) or 500€ which you are supposed to get back in one month or 70€ if you want a monthly subsription. And then you also have to pay the fuel and refuel and do the AdBlue yourself. So for 6 hours I paid 140€. Furthermore, after you book your car and are obliged to pay the deposit (or no deposit) you can not cancel your booking. No transparency whatsoever. In my opinion this is just false advertising and I do not tolerate this!

Great Service, highly recommended

On the surface the company advertises with reasonable rental prices for vans.

When you actually want to rent a van you are lured into a relatively complex and misleading step-by-step process involving the company app that you need to download. You have to upload your drivers license and suddenly

!! SURPRISE !!

you should pay a hefty 1000 Euro deposit

At this point you realize you didn't buy the cancellation insurance, because you actually intended to use the van but you don't want to pay the 1000 Euro deposit.... Bad luck. You either pay this excessive deposit (apparently returned after one month, which is again far too long) or loose the rental fee you already paid.

To be fair: At this point you can also take advantage of a 149 Euro waiver fee (you pay 149 Euros and then there is no need for a deposit) and another ludicrous offer of becoming a 2 year premium member.

A 3,64 Euro per minute premium rate support hotline rounds off the experience of how this company does business.

Everything about the van was alright, but how the hell are they holding my 800 euro deposit so long? Even after 15 working days i dont have the button in my app to reclaim it. Ridiculous.

One note. It is clear that no one else fills up the adblue. The warning alarm shortly after I got in the car. I added the minimum amount stated on the warning, but this should be something that is maintained by the company.

Everything sort of works, but the efforts from your side are ridiculous. You have to pay 800 euro deposit, which you can only reclaim 15 days after. If you don't reclaim it, they keep it. If you reclaim it, you'll have to wait again, I don't know how long, mine hasn't been paid back yet.. after another ten days. They also hide the reclamation button and there is no way to see a status in the app. Imagine you move try to find a cheap transporter and end up being taken away a big amount of money for at least one month. I even wonder if that process is legal.

I am really frustrated from 123-Transporter. So, I had to paid penalty 795 euro, because I crossed SK/HU border by mistake. I wanted to turn back, but it wasn't possible. If I was driving in opposite direction like "ghost driver" then I can cause road accident and got penalty from Slovak police and loose my driving license. Instead of this, I have used first highway exit behind HU border and returned back to Slovakia. According history of GPS tracker I spent in HU maximum 10 minutes and drove 3km. But people from 123-transporter don't care about it. For me this is very clear signal that this company prefers money more then satisfied customers.
Honestly, I will never rent a car from your company 123-transporter again.

they gave me a ticket for wrong parking that happened 5 days after i returned the transporter. At the same time, the transporter was returned to the same place from where it was taken. Of course, the transporter was photographed.

The van is reasonably priced, so I accepted the poor condition inside and outside of the van. It is not reasonable for you to hold my €800 for 15 working days. Because of this hold I will look into other options next time I rent.

Same as a lot of people they do charge you the deposit (in my case 1000€) and after claiming it back the hold the money for ages. I still do not have it back 10 days after the claim without reasons. I have done the claim 3 weeks after the rent. Nothing happen to the vehicle everything was fine. They are just taking customer for idiot claiming the reimbursement is a bit long because of bank delays...

800 euros were actually taken from us(not blocked) and not received back yet(waiting for 10 days and now I should actually pay my credit card).
And we were not able to use the car at all, our booking was not approved, because my turkish license was not approved although we normally are able to rent a car in european countries with our license. They told that they could not pay back the renting money(99 euro).
I do not recommend this company to rent a car.

Service per se good BUT! The deposit policy is a scam level.

Charged me 800€ which are 1) not blocked but actually charged, 2) not automatically paid back, 3) hold back for 15 working days for what reason? 4) there is no ootion in the app or website to request money back! And 5) No one is answering the email....

STAY AWAY!!!

What's good? I got a van, used it to move a bed, and returned it.

What's bad? All the rest:
- The first reservation didn't work out: on the scheduled day the reservation was changed several times - I had to "chase" the van around the city (almost 3 hours and a few dozen kilometers), but didn't find it anywhere; it took days to cancel the reservation; it took weeks to request for a deposit and get it back - all this for something that didn't take place at all
- The second reservation did work: I used the van, and I had to fill some serious amount of fuel (it looks like the previous user didn't fill the tank), the deposit was requested back as per their guidelines, but the company was "having problems with processing orders", it took 47 (forty-seven) days after the reservation to get the deposit back.
- I already spent quite some time talking to support (hotline € 3.64 per minute), mailing to support, chatting with support, etc.
- Since I had to reserve twice, I had to pay from my credit card 2000 (two thousand) euros - it is not a deposit, it is an actual charge, which you have to fight for to get it back afterward.

Conclusion: Until the whole deposit process is defined to work easily, I would recommend working with other companies.

To Customer Support: I see that you responded to everyone that a deposit is a usual thing in this industry (yes, deposit, not the actual charge), just wait 15 days (which is 3 weeks or more) - looks like you need to fix something with your processes first.