121officefurniture Reviews 

I purchased an Ergo 24hr office chair back in late 2024, which arrived quickly within a couple of days. The chair has been great, but unfortunately developed a fault in the locking mechanism. I reached out to the customer support line through their phone number and spoke to the store. They were very supportive, and after sending a quick follow up email to them with a few pictures, they contacted the manufacturer and secured a replacement part for me the same day! The part arrived a couple of days later and the chair is like new again. Great service - always nice to deal with people who care. - Joe

Ordered a Nautlius Resolute executive mesh chair from 121 Furniture. As a first time buyer I was worried about some of the negative review I saw, let me assure you that they are all false. Had some queries about my order and spoke to Steven, top bloke, who happily answered all of my questions and concerns. There was a slight issue with stock of my chair but I immediately got an email from Steven who provided options to resolve this. Delivery was done within the provided time window swiftly and professionally by the suppliers courier (DPD). Really happy with 121 Home and Office Furniture and will recommend to anyone who is looking for high quality home and office furniture for a considerably reasonable price.

Bought a chair from them after seeing it reviewed so well. When it came I was shocked at the poor quality of it, return policy is useless as I'd obviously opened the box. I decided to write a review for it on their website only to find my 2 star review for the chair never posted and when I started looking around their site I realized there isn't a single review that isn't at least a 4/5 posted. Should be ashamed of themselves.

What an excellent company - o ordered two chairs - chairs great quality. On delivery only one of two was delivered.

I contacted 121 straight away and they couldn’t have been more helpful. Traced the chair and got the second one delivered promptly.

Very professional company with excellent aftercare service. More chairs will be ordered very soon

Chair arrived while we were on holiday & was left outside. I did inform the company we were going to be away but obviously no notice was taken. The castors were missing & there were 2 dents in the 5 arm base, the box was damaged too. The castors were sent on.

Bought an office chair online from 121 Office Furniture. Chair arrived promptly but upon assembly I noticed the chair felt flimsy and did not meet the expectation set by the product description. I called the store to ask for a refund and spoke to Michael. He agreed to collect but mentioned that as I had assembled the chair it would count as “used” and therefore subject to a restocking fee.

I mentioned that is in contravention to my statutory rights as a consumer and he responded to discuss over email. I’m glad he did as I have a paper trail now.

In my initial email I referred to the Consumer Rights Act and Distance Selling Regulations, which state that if online goods received are of unsatisfactory quality the buyer has entitlement to return them at retailers expense. I also quoted the relevant legislation that states deductions for an item being “used” can only apply where an item is damaged beyond what is necessary to inspect it.

Regardless, Michael kept insisting terms for a limited refund and therefore I took it up with PayPal. Once that dispute was opened Michael agreed to pick up the chair at their expense (he originally wanted me to pay £25 for collection). I carefully disassembled the chair, dusted it down and returned everything to the original box and had it collected. I didn’t hear anything for 2 weeks and when I enquired via PayPal resolution centre I kept getting told that they need to wait for the supplier to inspect the package.

That’s absolutely irrelevant. As I had to point out several times, according to the sale of goods act the contract is with myself and the retailer - 121 Office Furniture. Whatever the arrangement is between 121 and their suppliers is completely irrelevant to our contract. The refund should have been actioned upon receipt of the chair and a brief visual inspection to ensure all components were there and undamaged.

Every step of this process has been obstructed by 121. Let’s look at it objectively: I bought a chair that did not match the item description. I asked for a refund, and the expense the retailer incurs to action this should be invoiced back to the supplier for supplying an inferior product, or accounted for as shrinkage in the product margins.

Instead, 121 fought me tooth and nail through every step of the process, allowing the PayPal case to proceed the full amount of time before PayPal awarded the case to me in lieu of a resolution being achieved through communication between the buyer and seller.

Was I unreasonable here? Absolutely not. I bought a product not-as-described and wanted a refund to the tune of not being out of pocket for feeling hoodwinked. Consider that I’m a 6ft male. The TOP of the headrest on this chair digs in to the top of my neck because my shoulders push into the bottom of the headrest. When I pointed out that I am of average height, 121 fired back with “actually the average height of a male is 5ft 10” - as if the extra 2 inches leniency would prevent this poorly designed, unergonomic headrest pressing into the top of your spine. The more 121 pushed back, the firmer I stood my ground.

If this review looks like a fun adventure, then I would recommend buying from 121 Office Furniture, otherwise I recommend buying elsewhere that respects the Consumer Rights we have in the UK.

EDIT: Michael, appreciate the response & the returns rate in general on this chair.

However as was a key theme with our email communication, you are again ignoring a critical aspect of our transaction and our statutory rights. You are the retailer, I am the consumer. The nature of the agreement to return and refund is strictly between us. Your supplier has as much relevance to me as the bag of oranges on my kitchen counter has to you.

Sale of Goods Act 1979 (as amended)
Section 14(2) (Satisfactory Quality):

"Where the seller sells goods in the course of a business, there is an implied term that the goods supplied under the contract are of satisfactory quality."
Section 14(6) (Retailer's Responsibility):

"As regards a contract for the transfer of goods, references in this section to the seller are to the person transferring or purporting to transfer the property in goods under the contract."

The Sale of Goods Act & Consumer Contracts Regulations both make the retailer, not the supplier or manufacturer responsible in the case where the customer finds the goods to be of unsatisfactory quality.

This is what I kept telling you over the phone & then via email. The rules of your industry do not override the statutory rights set out in the Sale of Goods Act.

I ordered the TC Panther Black Leather Office Chair and communication on the delivery was really good. It arrived quickly, however the back section was damaged. I contacted Michael and he was quick to respond and passed the images and issue to the company who supplied the chair. They sent a replacement and collected the damaged chair. Michael kept me informed throughout the process, this level of customer service is rare and I really appreciated it, as the chair was a gift. I would recommend them to others and will definitely check their site first if I need office furniture.

Lovely product and excellent customer service, a great all round experience.

Ordered a sofa Sunday afternoon, arrived Tuesday lunchtime - unbelievable! Certainly a company who knows how to do business and prices which seem hard to beat! !00% recommended without question, thank you!

Delivery service and quality of product both great. Thank you.

Item was as described with a fast delivery.
1-2-1 office furniture were very helpful and there service was 2nd to none. Unfortunately the suppliers service was questionable but my issues were sorted promptly. Thank you

Purchased 4 x shakar dining chairs. Michael called the next day to say that the courier wanted £24 to ship to Elgin. He was so apologetic and it was obviously out of his hands. We went ahead and all went smoothly. Chairs were well packaged and the delivery men were nice.

The chairs themselves look lovely. Very pleased.
The only gripe I have is the seat. It does sink down quite a bit when you sit on it. For the money, I would have expected better padding.

All in all, I've had a good experience with the company and would definitely recommend them.
Thank You

Courteous friendly and speedy delivery! Would definitely recommend!

I ordered a tall oak cupboard which is fine. The quality is ok and assembly was straightforward with good instructions.

The downside of my experience was around the communication of delivery.

I got a message to say it would be arriving the next day, with no prior warning or opportunity to change the day.
I wasn’t going to be in, but could not contact 121 despite phoning on numerous occasions. All you get is an answer machine, I get the impression the company is a one man band.
Eventually I had to leave garage open with a note on door - which is not ideal

More than happy with the product

Order 109397

Fab overall experience with this company - excellent office chair and the quickest delivery ever, even to Northern Ireland. Michael was very polite and so helpful with my enquiries :) would highly recommend using 121officefurniture

Staff were excellent and kept me informed of my delivery. Item was received on time, well packaged and perfect condition. Even the courier company they used were fantastic.
Highly recommend, great quality, great price, great company would definitely recommend and buy again!!

I bought a chair here about 4 months ago however there was a defect, which is bound to happen on occasion with any product.
They were fantastic in resolving this though.. even after I was less than polite to them they solved my issue within the same day of me giving them the opportunity to do so by organising a replacement part.
Highly recommend, especially for the customer service.

The speed of delivery was phenomenal, my chair arrived within a couple of days. Delivery info was clear too. The product is excellent. I purchased the Ergo 24 Hour Luxury Executive Mesh Office Chair and I am really happy with it. Overall my experience has been excellent and I would definitely use 121OfficeFurniture again.

Great company, good communication and fast delivery. Really happy with my new westminster chair and would recommend 121officefurniture to everyone.

Keep up the good work!

Great trustworthy company. My office chair was giving me problems after three years of use. due to my ill health they arranged with their supplier to have it fixed, under guarantee, at my house. They really went the extra mile to help me.