TI

Tim

United States

Reviews

Review of Zwift

Rated 1 out of 5 stars

Customer service is terrible

I love the zwift platform and the variety of virtual workouts available. However, the customer service is terrible. After having an issue with my Zwift power hub, customer service was not helpful at all. Rather, they kept pushing me to buy a new trainer. It felt like my concerns were not being heard. Response time took over 48+ hours and every time I was talking to someone else who would just share the same generic message. At this time, I have chosen to cancel my membership.

14 February 2026
Unprompted review

Review of Timbuk2

Rated 2 out of 5 stars

Low quality materials

The materials and quality of the companies bag has gone down. Its frustrating that I am paying more for materials that feel and look cheap.

25 August 2025

Reply from Timbuk2

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the materials and overall quality of your bag didn’t meet your expectations. That’s certainly not the experience we want for our customers.

We understand how frustrating it can feel to pay more and not see or feel the level of quality you expect. Craftsmanship and durable materials are incredibly important to us, and we take concerns like yours seriously.

If you’d like assistance with your specific bag, including support with quality concerns or warranty options, our customer service team would be glad to help at customerservice@timbuk2.com
. We truly appreciate you sharing your experience and giving us the opportunity to do better.