Björn Olson

This company is a complete scam.

These fraudsters ignored a return, for an approved exchange, and the box was sent back to me. Now they accuse me of having sent the box to myself, when in fact it was returned to sender because they refused to pick it up.

I have absolute proof of all of this. They had tracking and I told them when they were being contacted to pick it up. They even acknowledged, but didn't do it.

They operate out of a PO box, and are most likely 2-3 guys with access to Chinese clothing manufacturing. THIS IS NOT A REAL BUSINESS.

This company is a complete scam. Even the Better Business Bureau online confirms this. Check for yourself.

Total nightmare of a company. Some of their stuff is ok, for low-end kits. But if you have to interact with them AT ALL, especially exchanges - just quit and walk away, and rethink life decisions. It's an awful brand, with a massive line of creative options. Serious risk buying from them. I'm trying to exchange two $80 bib pants and dealing with them is a nightmare. Avoid this company.

Only 4 because I did have to flex quite a bit to get support to jump back in and assist, with an issue.

That said - a C Level Exec is the one who saw my please for help, and he personally saw to it that I was taken care of, and quickly. I'm grateful for him and the entire Zwift Team.