If I could give negative stars for…
If I could give negative stars for Zwift Customer Service I would! I made a purchase of a trainer with Cog and Click pre-installed. I got a trainer... no Cog, no Click. The shipping took forever and then disappointment when it finally arrived. I tried to reach customer service. They only respond via email and not quickly... it took several days. They said they would send out a Cog and Click upgrade package. They ignored my request to expedite shipping. Again, wrong item sent. Only a Cog and no Click and the Cog is not compatible with the trainer that THEY SENT! UGGGHHHHHHHHH! Never again and buyer beware!!
19 January 2026
Unprompted review