Terrible refund experience
I have a very frustrating experience with refunds. The policy holder (my mom who is in her 80s) had a dental emergency on 11/04/2025. I submitted paperwork on her behalf on 11/08/2025 and I haven’t received my refund as of 01/17/2025. I even question the company’s ethics. First they said they couldn’t refund because I had purchased the policy in a currency different than the US dollar but I found that out when I called a month and a half after I had submitted paperwork. They never told me anything. Then I gave them the bank account they needed and received an email that it should be processed within 7 business days. It’s been almost two weeks and I haven’t received the refund yet. Very frustrating even considering that the amount is not even large.
Reply from Assist Card
Hello Ricardo,
We have reviewed your case and confirm that your refund was successfully processed and deposited on January 21, in accordance with the dental benefit limit of your product.
Should you require any further information or clarification, please feel free to contact us.
Kind regards,
Assist Card