If I could give no stars on this review…
If I could give no stars on this review I would in a heartbeat. I called on 2026-01-12 to ask a simple billing question but my experience was anything but simple. Prompts ( no human was possible to speak with) required me to choose a time/date when I could receive a call back but availability of time slots was an issue and I kept having to choose dates further and further away. Who should have to wait to speak to a customer service rep at some time totally inconvenient when you cannot predict what is happening in your life. I would hope that Fido changes the process and if not renames it's customer service to something more fitting, i.e. Customer Disservice. If I had any choice at this time I would cancel my service contract and try to find a company with better customer service. I'm wondering how many of thse negative reviews the company has to receive before policy changes. In my case I intend to filke a complaint with CCTS