Perfect in every sense of the word
First of all the pick-up at (in my case) Auckland International Terminal was really fast: less than 5 minutes after me calling them, I was picked up and brought to their office.
Then all formalities regarding the rental were done in a very friendly and easy going yet very efficient manner. Taking into account the fact that I am a non native speaker of English the staff was very helpful and patient with me, explaining everything about driving in NZ, the where, what and how’s regarding the few toll roads in NZ. And finally all features of my rental car were extensively explained and pointed out to me, including the digital screen and the Apple car play, before taking off.
In one word: perfect in every sense of the word.