NA

Nameless

United Kingdom

Reviews

Review of Energie Fitness


Rated 1 out of 5 stars

Easier to Get a Divorce Than to Cancel This Gym Contract

I paid for 8 months and yet I continue to be harassed for “additional payments.” Honestly, it feels easier to get a divorce than to close a contract here.
What is almost amusing—if it were not so serious—is the complete lack of clarity regarding the amounts being demanded. On top of that, my personal data has been passed on to dubious debt collection companies that do not stop sending texts and emails with sums that have no connection whatsoever to the contract I signed.
Yes, they took my money for 8 months and still believe they can intimidate me. I am waiting to see them in court: I have bank statements proving the payments made; they will have to prove my attendance and the existence of any genuine debt.
It is not normal to struggle for 8 months just to cancel a contract.Actually, I want all my money back — it is not fair to pay for a service you do not receive.
And let us not forget one essential detail: there is a clear legal precedent. Under the Consumer Protection from Unfair Trading Regulations 2008 and the OFT v. Ashbourne Management Services Ltd (2011) ruling, continuing to take payments after a cancellation is unlawful. This case established that unclear gym contracts or those that prevent cancellation are illegal.

13 December 2025
Unprompted review

Reply from Energie Fitness

We appreciate you bringing this to our attention. We're sorry to hear about the issues you've experienced with billing and contract cancellation. The situation you describe does not align with our standards. We're taking your feedback seriously and will investigate thoroughly. Thank you for your patience.