I had made a $200 order in February
I had made a $200 order in February. I received most my order sans a peach tree (true gold variety), I received an email telling me they ran out of stock, obviously they took my order knowing they did not have it. The email said that if I wanted the tree, do nothing and it would come for fall delivery. So I did nothing. Fast forward to few days ago; check status of order, it did not show in my account. So I emailed for a status update. Get email back 2 days later saying yes we cancelled your order and refunded card. Well that was a gift card that I exhausted and threw away. I called customer and was told nothing they could do, too bad. Well I have bought from Gurneys on and off for 30 years, I will never buy from Henrys', Gardens Alive or Gurneys. These are all the same company and use a what appears to be an off-shore customer service phone call center. They never gave me an opportunity to make decisions with my order, even though they had my money for 8 months, then just cancel order without a email to inform me, even though website currently shows the tree available for spring order. Since I do not have that gift card and they refunded without consulting me, that money is gone, $80. Horrible customer service, even earlier in the year when some of my pine berries did not grow and fern did not grow and I called. I was told to wait even though things had been planted for over 2 months. They never did grow. Will never buy from any of this companies websites and I suggest everyone think twice about ordering from these people.