Solid Delivery, almost perfect
Successfully moved my belongings from Thailand to Spain with this company. A good option if you prioritize the safety of your items.
Pros:
- The core service is very reliable.
- The delivery was completed successfully.
- All my items, even the fragile ones, arrived in perfect condition.
Areas for Improvement:
- The shipping ETA lacked precision.
- Instructions regarding EU import taxes were not entirely clear.
Reply from DocShipper Group
Hi Vitaly,
Thank you for trusting DocShipper with your Thailand → Spain move and for taking the time to leave such a balanced review.
What went well
We’re delighted to hear that every item — fragile pieces included — arrived safe and sound. Cargo safety is our #1 KPI, so your feedback is the best validation for the ops team.
What we’ll improve next
1 - ETA accuracy – We’re rolling out live milestone tracking (vessel departure, trans‐shipment, customs release, last‑mile hand‑off) with automated notifications. This will give future customers — and you on any repeat shipment — tighter, real‑time ETAs instead of broad ranges.
2 - EU import‑tax guidance – Your comment flagged that our tariff memo wasn’t crystal‑clear. We’ve already trimmed the jargon and built a one‑page checklist covering VAT, duties, and payment timing for household goods entering Spain. I’ll send it to you directly and would love your quick thoughts.
If there’s anything else we can fine‑tune, just hit reply — continuous improvement is baked into our SOPs.
Thanks again, Vitaly, and enjoy settling into Spain!
— The DocShipper Team 🚀