Better not use than sorry
I’ve presented my disappointment with them, as my case got re-routed to Indonesian team (PIC Ansori) where I got the case handled nicely in the beginning and finally they tried to dismissed my claim —which during my trip we got my watch and my brother’s ring stolen (PRESENTED with a FULL French police report as well) 🤦🏻♀️ and it took them weeks to sort and got back via a clause I’m never informed NOT WRITTEN on my agreement.
In my agreement its written that my personal belongings are covered up to $300, now they are trying to getaway saying theres this point that point blah blah.
Reply from Assist Card
Hi Will, we're truly sorry to hear that your experience didn’t meet your expectations. We’ve carefully reviewed your case and, unfortunately, the situation you reported is not covered under the benefits of your plan.
We’d like to clarify that this is detailed in your contract under Clause 7, which explicitly states that the following items are excluded from coverage: (2) Jewelry, gemstones, watches, and similar items.
For this reason, we reaffirm the information previously provided by our reimbursements team. If you have any further questions, we remain at your disposal.