False Advertising
False Advertising! I ordered a smith machine from this company because I saw the influx of ads on various social media platforms indicating how fast the shipping would be. The shipping company sent me a link to schedule my delivery on 27 May 25 (which would have been 4 weeks after placing this order). That is not what was advertised! To make things worse, I took off for work on the 27th to receive my delivery. I was waiting at my residence and never received a call or anything telling me what my delivery window would be. So, I decided to call the shipper, only to find out that my delivery would not be arriving on my scheduled delivery date. Had I not called, I would have been sitting at my residence waiting for a delivery that would have never arrived. The only thing that I keep getting from this company is that they are sorry and they are closely monitoring the situation. I have lost time and money pertaining to this order......and I am sorry is not cutting it anymore! Very unprofessional and I would not recommend anyone else to order from this company.
Reply from Ritkeeps
Thank you for choosing RitKeep. We sincerely apologize for the delay in delivering your order. Due to the remote location of your delivery address, we had to switch to an alternative shipping method to ensure the safety of your order during the transit, which unfortunately led to a delay in delivery. As soon as our after-sales team received your inquiry, we began actively working on a resolution and have been in continuous contact with the shipping carrier to help expedite the process. We genuinely appreciate your patience and understanding during this time. We’re confident that the wait will be worthwhile, and our customer service team remains fully committed to providing you with prompt and comprehensive support. Thank you once again for your trust and continued support.
Best Regards,
The RitKeep Fitness Team