So disappointed.
Was terrible trying to get a tracking number. I finally got someone to respond who said they could not find my order and then canceled my 300 dollar plus purchase and refunded it. When I had signed up for two day delivery and this was a week later. I did not repurchase from your company.
Reply from Cliphair US
Dear Jl
Thank you for sharing your feedback, and we are truly sorry for the inconvenience you’ve experienced with your recent order.
Upon review, we found that your order was placed on hold by our security system as part of our standard fraud prevention procedures. We promptly sent an email requesting ID verification to proceed with your order, but unfortunately, we did not receive the required documents. However, we did receive an email from you requesting to cancel the order, and we respected that request.
We completely understand your frustration, and we want to assure you that this situation is rare. Our aim is to ensure the security of every transaction, and sometimes this process may cause delays or confusion. We sincerely apologize if this process caused any inconvenience or concern.
If there’s anything further we can assist you with or if you have any additional feedback, please feel free to reach out to us directly.
Thank you for your understanding.
The Cliphair Team