Noah

I liked this offer but due to slow communication when an issue came up with the experience related to the voucher, I've been left uncertain about the resolution. I am still waiting to hear back from customer service. I redeemed my voucher and entered the facility and as soon as I got in, the place closed due to weather. Ive been waiting to hear back from a representative as to whether or not they will reimburse me or give me another voucher to redeem to use on another day.

This company gets a lot of negative reviews due to their customer support Ai system. I want to take a moment to explain myself. It was one of the most painful experiences to have to talk sense to a bot. I accidentally deactivated my account permanently. (Do not ask why or how) I wanted to immediately reactivate it as I love riding with this technology and interface.

After countless efforts to get to a real representative, Alejandra reached out to me via Email and investigated the situation. This took a few hours.
After recognizing the issue at hand, I had to admit that I was at fault for the problem. I explained the amount that I had paid for the membership up front annually about a month or so ago and how deeply saddened I would be to end my experience with the company. Zero expectations may I add. I found myself last minute inquiring some kind of credit for the loss I had experienced. No questions asked, my inbox notified me that there was an email containing a a full credited year if zwifting. Alejandra walked with me through the experience every step of the way and did not leave me empty handed. This kind of support speaks loudly and reflects the character behind the brand.

Do not let these negative reviews lead you astray. Some things take time. Lesson learned. Be persistent and be patient. That's how business should work. I stand behind them 100% and will continue to speak positively about there brand regardless of the issues. It's about how you resolve the problems.

Thank you for this, Alejandra!

Go Zwift!