David Greenhough

Placed an order last Friday and tried multiple times to call beforehand to discuss my delivery concerns but after 6 hours of being on hold I gave up.

Given I’m paying over £60 for delivery of 3 doors I’d expect the delivery date advertised to be accurate.

Delivery partner emailed me 3 days later offering me 1 delivery date in 3 weeks! Not the 9 business days I’d been told. Delivery company apparently don’t deliver to my area any other days except Mondays! So I have to apparently take a day off to accept delivery oh and it’s take it or leave it!

Tried calling this company again to find an alternative shipping provider and yet again caller number 1 for 3 hours absolute joke!

Feel free to contact me on the phone number provided in my email today 14:46 - ref 176480431310610VIV

I recently terminated my contract with Stellantis under a Voluntary Termination – 9 months before my agreement was due to end due to the inefficiency of the car battery and there being a very large negative equity in the vehicle for me to look at a part x. This cost me nearly £4700 to get out of and something that I have had to re-finance just to get out of the agreement early as I could not continue with the lack of range the vehicle was giving and not to the expected advertised range when we purchased the car.
The vehicle was booked to be collected by Manheim an outsourced service which cost me an additional £79 which I agreed to pay to give me peace of mind. Prior to the date of collection having taken a private reg off the vehicle the V5 had not arrived so I called Stellantis to ask their advice – do I postpone until it arrives or can I send it when it does finally arrive. They agreed if it was received within 2 weeks a charge of £100 would be waivered.
The inspection took place on 12th Feb and I was advised the car and collection would be at a specified appointment time which I received a 2 hour slot 24 hours before so this enabled me to organise my work diary. The inspector arrived over 90 minutes late and then told me the car would need to remain at my property and I would need to look after the keys until the driver collected it later that day… this was not the service id agreed to and left me unable to attend work that afternoon. During the inspection the gentleman went on to advise that there should be 2 chargers ‘according to his checklist’ I explained we were only ever given 1 checklist and this was not a chargeable item, he agreed I was correct but as his ‘checklist’ said 2 he had to mark it as missing and told me to raise a dispute. The second problem he highlighted was the car wasn’t showing it was due a service nor that it had ever had one but explained these are held digitally and was nothing to worry about, I explained that the last service was carried out a couple of weeks before and I gave him a copy of the record with my bank receipt of the payment, at no point did he ask for the full service history. The third item on the list was the V5 which he added notes to say this would follow as agreed.
The car was immaculate and the inspector was quite surprised at how well it was and commented that it had clearly been well looked after.

On 21st February I received an email from Stellantis agreeing to credit me for the charger and the V5 which they had received but said ‘as the first service was carried out late a £200 charge was now added’. I immediately called Stellantis and advised the vehicle had 2 services and the ‘first service was late’ was not correct and also confirmed this with their garage in Preston who provided me with copies of its service history straight away and agreed that their head office did have full access to this information and not to worry it certainly had not missed any services I then called Stellantis as it was Friday I didn’t want this being left - The agent was very abrupt with me and advised that I should have handed paper copies to the inspector which the inspector never asked for and as they were not provided the £200 was due. I explained that I was not happy as the car had been fully serviced and that I would like to raise a complaint. The agent then went on to say as I was disputing the £200 all the other charges would now also become due totalling £650! How can a company charge for something ive never received or which they have had paperwork for is a disgrace. I explained that I didn’t just have £650 for them to hold for 2 months whilst they review my case.
3 weeks since raising my complaint ive had absolutely no update from their complaints team even though the auto response says ‘we will keep you updated with updates’ which they have not adhered to. I then receive a default notice saying if I don’t pay the £650 there will be a notice added to my credit file!
STELLANTIS FINANCILA SERVICES ARE AN ABSOLUTE DISGRACE, PUTTING CUSTOMERS IN FINANCIAL HARDSHIP, SELLING VEHICLES NOT FIT FOR PURPOSE AND HAVING A COMPLAINTS PROCEDURE THAT IS NOT PUTTING THE CUSTOMER AT THE FOCAL POINT! STAY AWAY FROM THIS COMPANY IS MY ONLY ADVICE! I will be going to the Ombudsman that is for sure!!!
2507417F
003400451
003401868

I recently terminated my contract with Stellantis under a Voluntary Termination – 9 months before my agreement was due to end due to the inefficiency of the car battery and there being a very large negative equity in the vehicle for me to look at a part x. This cost me nearly £4700 to get out of and something that I have had to re-finance just to get out of the agreement early as I could not continue with the lack of range the vehicle was giving and not to the expected advertised range when we purchased the car.
The vehicle was booked to be collected by Manheim an outsourced service which cost me an additional £79 which I agreed to pay to give me peace of mind. Prior to the date of collection having taken a private reg off the vehicle the V5 had not arrived so I called Stellantis to ask their advice – do I postpone until it arrives or can I send it when it does finally arrive. They agreed if it was received within 2 weeks a charge of £100 would be waivered.
The inspection took place on 12th Feb and I was advised the car and collection would be at a specified appointment time which I received a 2 hour slot 24 hours before so this enabled me to organise my work diary. The inspector arrived over 90 minutes late and then told me the car would need to remain at my property and I would need to look after the keys until the driver collected it later that day… this was not the service id agreed to and left me unable to attend work that afternoon. During the inspection the gentleman went on to advise that there should be 2 chargers ‘according to his checklist’ I explained we were only ever given 1 checklist and this was not a chargeable item, he agreed I was correct but as his ‘checklist’ said 2 he had to mark it as missing and told me to raise a dispute. The second problem he highlighted was the car wasn’t showing it was due a service nor that it had ever had one but explained these are held digitally and was nothing to worry about, I explained that the last service was carried out a couple of weeks before and I gave him a copy of the record with my bank receipt of the payment, at no point did he ask for the full service history. The third item on the list was the V5 which he added notes to say this would follow as agreed.
The car was immaculate and the inspector was quite surprised at how well it was and commented that it had clearly been well looked after.

On 21st February I received an email from Stellantis agreeing to credit me for the charger and the V5 which they had received but said ‘as the first service was carried out late a £200 charge was now added’. I immediately called Stellantis and advised the vehicle had 2 services and the ‘first service was late’ was not correct and also confirmed this with their garage in Preston who provided me with copies of its service history straight away and agreed that their head office did have full access to this information and not to worry it certainly had not missed any services I then called Stellantis as it was Friday I didn’t want this being left - The agent was very abrupt with me and advised that I should have handed paper copies to the inspector which the inspector never asked for and as they were not provided the £200 was due. I explained that I was not happy as the car had been fully serviced and that I would like to raise a complaint. The agent then went on to say as I was disputing the £200 all the other charges would now also become due totalling £650! How can a company charge for something ive never received or which they have had paperwork for is a disgrace. I explained that I didn’t just have £650 for them to hold for 2 months whilst they review my case.
3 weeks since raising my complaint ive had absolutely no update from their complaints team even though the auto response says ‘we will keep you updated with updates’ which they have not adhered to. I then receive a default notice saying if I don’t pay the £650 there will be a notice added to my credit file!
STELLANTIS FINANCILA SERVICES ARE AN ABSOLUTE DISGRACE, PUTTING CUSTOMERS IN FINANCIAL HARDSHIP, SELLING VEHICLES NOT FIT FOR PURPOSE AND HAVING A COMPLAINTS PROCEDURE THAT IS NOT PUTTING THE CUSTOMER AT THE FOCAL POINT! STAY AWAY FROM THIS COMPANY IS MY ONLY ADVICE! I will be going to the Ombudsman that is for sure!!!
2507417F
003400451
003401868

For the record Stellantis clearly don’t factor customer service at the forefront of its business strategy - no contact was made as promised by today only multiple threatening emails requesting payment!!

Also note the car has been advertised on auto trader with confirmed full service history! Why am I having to play detective - legal advice now been sought!