Gabe Ortisi

Great experience, very easy and done within 10 minutes. Thank you NotaryPro!

I purchased Assist Card in September 2024 for a trip while in Colombia until December 28, 2024. I then had a trip booked home for new years and returned on January 11th to Colombia. I once again purchased insurance from Assist Card for the next 3 months. I had a medical incident where I started to feel out of breath, called assist card and was advised to go to a local clinic in Medellin. Once there I got news that an existing condition that i had was getting worse possibly due to altitude. I was going to be admitted and the hospital was preparing everything when my wife got a call from assist card that there would be no coverage because of the bill being already at $300,000 COP and was advised it was too many 0's and I would not be covered because of a pre existing symptom. Well, $300,000COP is less than $100 USD first of all and second my Assist Card specifically says coverage of $10,000 USD for all pre existing conditions. Needless to say it is a heart issue i am facing, heart failure to be exact, and I have records from as far back as 2017 that said this was something i was starting to deal with and possibly the altitude in Medellin just made it worse. Now i need medical attention, I have had to pay for ECG's and other tests and Assist Card will not help. Please do not use the insurance company as I wouldn't want this to happen to anyone else. At a time when one needs the help most, they dissapeared, and on top of that, the person on the other end made a decision to not cover me because he was obviously not trained to calculate currency exchange rates.

Gabriel Ortisi