Lamp Issue, Great Customer Service!
My lamp came in the mail and there was a broken piece that made it unable to charge, but the customer service team has been great and so graciously responded to my complaint with many alternatives to resolve the issue.
10 January 2025
Reply from Royale Basic
Thank you for sharing your feedback. We’re very sorry to hear that your lamp isn’t working despite all your efforts, and we understand how frustrating and time-consuming this must have been.
According to our records, your purchase is still within the 60-day return window, so we’re reaching out to you directly to offer an express replacement. We want to make sure you receive a working lamp as quickly as possible.