Horrible service
Horrible service. Scheduled 2 massages. The first was average and the masseuse had an odd attitude. The 2nd, the masseuse canceled 30 minutes before the apppointment. They didn’t refund me and instead gave me a credit….. had to deal with the help line to get my money back: The whole things is just quite unprofessional. Do yourself a favor and skip it….
Reply from Urban | Massage & beauty at home
Hi JP, thank you for sharing your feedback with us; we're so sorry to hear that your first experience booking with Urban didn't go as smoothly as it should have. Cancellations don't happen often, we're so sorry that your booking was affected in this way. On this occasion, your Pro couldn't make it as they had trouble with their equipment on their way to you. We fully refunded to Urban credit to allow you to easily and quickly rebook; this has now been refunded back to your card, as requested. Please don't hesitate to reach out to the team again if you'd like further assistance or support. Thank you, Team Urban
