XMN

Dagelijkse berichten - "We staan vandaag voor de deur tussen XX:XX-XX:XX uur" - maar er verschijnt nooit iets.

I bought an eSim with 10GB to use during a trip. However, after 2 days I was told that I had used 2GB and will have to wait until 1 October to access the full 10GB.

I am now stranded in a foreign country with no data.

Don't rely on them for something this essential.

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Spoke with customer service, whose only solution was "Buy more data".

How about you deliver the rest of our order and activate missing 8GB, instead of demanding even more money from the customers you've scammed?

Why would I buy anything else from Youfone after being scammed out of 8GB and having our vacation ruined?

I paid for a flexible ticket, and needed to change a flight. I contacted customer service ("Pranay") to ask them to change the flight for me. The agent tells me the flight I wanted did not exist, even though I can see it on the Booking.com website as we are chatting.

I said if they are unable to change the flight, then I would like a refund on the extra I paid for flexibility. They said they cannot do that either.

Booking.com is selling both flights that do not exist, and flexibility that they are unable/unwilling to honour.

Re: their insincere response - I dont want your "thanks", your "understanding" or your "apologies". Stop scamming people already and give us our money back.

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The seller has displayed multiple kinds of fraud and manipulation during the transaction:

1. Manipulating website photos and selling products that do not resemble those photos.

2. For concealing negative reviews and only publishing 4- or 5-star reviews on their website. Trustpilot is the only place where all the reviews are accessible.

3. For their 30-day money-back guarantee that they have neither the intention nor the ability of honoring.

4. For posing as a Dutch company and for concealing their actual operations out of China.

Customers are manipulated into believing that if they are unsatisfied, they just need to pay for shipping back to Andijk, when in reality they are asked to pay 30+ euros to ship it back to some Chinese warehouse.

5. For claiming to care about the environment (as a means of discouraging unsatisfied customers from returning their orders) while making the decision to use a cheap Chinese warehouse instead of a local Dutch/European one.

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Update: They are inexplicably asking for photos of the product. I already sent them a side-by-side photo of what they sent vs what they advertised. Still no returns instructions. Another delay tactic.

Dec 30: They are still refusing to provide instructions for a return when I requested it 2 weeks ago. It has now been over 30 days since they have taken my money and they show no intention of returning it.

I have now filed a report to get my money back. I can see that I am not the only one here that has had the same experience - for those of you who need to take similar actions, here is their KVK number: 90397355

Dec 26 - requests verification for this review but still have not responded to my email requesting a return

------Original Review-------
They sent me a product that did not look at all like the website, so I requested a return. After a week this is the response I received.

"We are sorry you were not satisfied with the item, I will be happy to help you set up a return procedure.

As described in our terms and conditions, returns are at your own expense, our warehouse is located in China.

To help you and save trouble, we offer an alternative solution: a 30% refund and you can keep the product. This way you do not have to return it and pay the high return cost, this way we also help the environment."

First of all, it is not my fault that you didnt send me what I ordered. If you Photoshop the merchandise photos on your website, did you expect customers would just be ok with it when they receive something totally different?

Second, the decision to ship from China is yours, not the customers. The listed contact address is somewhere in the middle of nowhere in the Netherlands, so it is a fair assumption that you have a warehouse in the EU. If you claim to care so much about the environment, why are you using Chinese warehouse instead of choosing a local one?