Michael Chizhikov

Dear Michael,

Thank you for providing us with your valuable feedback.

We want to take a moment to clarify the purpose behind our $1 trial period. It's designed to introduce our services, allowing new users to experience the value we offer.

It's important to note that this trial's terms are clearly outlined on the purchase page before the payment is made. If not canceled within the specified period, the trial automatically converts to a monthly subscription.

Our goal is to maintain transparency and clarity in all our communications, which is why the terms are prominently displayed on the purchase page:

Epicvinepicvin%20trial%20terms1.png

The terms are also clearly stated in our Terms & Conditions, available by the link: https://epicvin.com/terms-and-conditions. Please note that all clients agree to the Terms & Conditions before the purchase.

Furthermore, we welcome any suggestions on how we can improve our services or any direct communication with our leadership team. Please feel free to email us at leadership@epicvin.com. We value your insights, and every voice is essential to us.

Thank you for choosing EpicVIN. We are committed to serving you better.

Warm regards,
The EpicVIN Team

Dear Michael,

It is a pity to receive your negative feedback. We'd love to apologize for any confusion. With the subscription model, students choose a number of hours they would like to spend learning on a monthly basis. When 28 days pass and a new payment is made, if you have hours on your balance - the number of hours for one week will go to the next month and everything else will be deducted. For more information, you can contact our support team. Do not hesitate to reach out to us using the online chat tool (in the bottom right corner): we’re open and ready to provide speedy and high quality assistance 24/7 🤩

Thank you for using Preply and have a wonderful day! Preply Team