Charlotte Seviour

The above feedback isn’t an overall. I joined on 2/3rd Jan 2024, and since then I’ve been going everyday near enough, it’s always very clean, and lovely facilities. However…. For the past nearly week the whole of the top floor has been out of use, and it’s not been a 24/7 gym like it’s being advertised. Apparently due to a fire exit issue, the top floor is no access at all. Despite how small the top floor is, there is lots of equipment up there. To begin with when the announcement was made, social media had regular updates and I also received update emails, had nothing for about 3/4 days now. I appreciate the access to other gyms in the area, but nearest one from Heanor is Derby city centre or Kingsway Retail Park, or Beeston, there’s nothing closer. Every visit, is miles in the car, unless it’s on your way home from work, which for me isn’t, I have to go out my way. On the posts pure gym at Heanor have been making a lot of other users aren’t happy about the top floor being closed. I understand the whole health and safety, and meeting regulations etc…. But this has been going on for nearly a week. I’m not going to carry on driving a 26 mile round trip to Derby, when there’s two other gyms around the corner in Heanor I could gym. I private messaged the Facebook group and commented on one of the posts, and I’m getting ignored. I do think communication is key here, the members all need an update on when he’s going to be opening fully.
I did also want to mention when the gym was full access, I was upstairs, and there was two members of staff in what I would say that was messing about. The young girl with the red ponytail, was back and forth with her big changing bag from the door to the shower change laughing and messing about with the cleaner, and she got in peoples way, and it just looked silly and unprofessional.
I did also want to mention a particular male in the gym, he slams weights down and grunts like he’s playing tennis… and I can hear all of it over my headphones, so god knows what it’s like for people without the headphones in.
I do want to end on a positive though, that the gym is always clean.