Catherine Ball

I purchased a Replacement Chlorinator Cell for Astral Viron
V35 & eQuilibrium EQ35 - Generic x 1 In January 2025, 2 days
after this was installed I discovered The seal around one of
he red terminals have leaked water and caused it to burn out
I disconnected the cell straight away and contacted tropical
pools to get a replacement or a refund, they instantly blamed
me for not connecting the wires correctly ( although I have
been in the electronics industry for nearly 2 decades, and l'm
pretty sure I know how to connect a couple of wires, I found
their attitude quite rude and offensive actually) they said it's
not covered under warranty because it was my fault. They
offered to have me send it to them for repair. I told them that I
would like a refund as I don't trust there product , I payed $439
for what was clearly a faulty chlorinator cell, it's only right that
they refund. They refused to refund my money. They insisted it
was my fault.I find this outrageous! Worst company l've eve
had to deal with, even after numerous e-mails back and forth
including photos to show the terminal was clearly not sealed
properly when manufactured, still I no resolution and it's
October. My advise is don't trust this company.
I installed another chlorinator I purchased though poolwerx, and that works perfectly.

Very friendly and professional staff. I would highly recommend this store.

I purchased solar double swing gate kit to replace an old electric gate that no longer worked .
Great product, good quality, works well came with everything needed for a reasonably quick install. Only had a few minor set up issues with a few little changes to the actual gate, it was all sorted. I researched a few different kits from different company's and found trade hero Australia the best value for money. Will be using and recommending this company for future purchases.

Good quality products, and quick delivery. Great prices