DONT BUY FROM THEM. They are very sneaky. Purchased a 2 room heat transfer kit from them June 2025. After professional installation by electrician it turns out the thermostat is incompatible with the kit. There is no support at all !!! They will get you to call their various suppliers to get support as they are unable to offer any assistance. The are also VERY SNEAKY. They dont have a google review or physical site so you cannot leave negative reviews or located them. Be careful
Aramex should be closed down. 3 Deliveries worth over $2500 missing. No service, no support, no contact.
19 December 2024
Unprompted review
Reply from Aramex
Hi Steven, we’re sorry to hear of the issues you have faced. Your case will be investigated by the relevant department. Please provide full details via this link: https://www.aramex.com.au/contact-us/enquiry/
This is the fastest way for us to investigate this matter. We apologise for any inconvenience this has caused.
Alibaba and the 40 Thieves !!! Purchase $6600 worth of product using the Trade Assurance which states buyer shall "Enjoy protection from payment to delivery". I received $6600 worth of useless, faulty goods and logged a case with photographic evidence and an expert report. Alibaba issued me with a $100 refund. I now have $6600 worth of faulty goods and Alibaba is supporting the 40 thieves.
Worst service and product support Worst service and support. Do not buy from this company. Sent back a solar controller for repair 3 months ago which still has not been repaired or returned. I have lot count of the lies I have been told by representatives of Solair Group about the status of the repair. I feel that I have been ripped off, lied to and worst of all I have a 1/2 acre dam which is effectively dead due to lack of service and support by this awful company. Purchase a solar aerator from them for $4000.
Shocking non existent support !!! Envoy Pro 1A has stopped working. It is a critical part of my work. Tried contacting support for the last 4 days with zero reply.
3 January 2024
Unprompted review
Reply from Other World Computing
Steven, We want to begin by expressing our sincere apologies for the inconvenience you've experienced with the Envoy Pro 1A. Since your initial email came in on New Year's Eve, it coincided with a busy period for us and many other companies. We received three emails from you stating the urgency of your need for assistance. Please note that, as per our automatic reply, we have a grace period of 48 business hours to respond to email requests. Rest assured, we are working diligently to reply as quickly as possible.
If you require immediate assistance, we highly recommend reaching out to us via phone. We prioritize incoming calls as priority 1 situations and are always available to assist you promptly.
A Tech Support representative will contact you at the earliest opportunity to assist with troubleshooting the issues you're experiencing with the Envoy Pro 1A. Please be aware that responses might be delayed, as our representatives prioritize phone calls over email replies.
Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/
False and misleading listings. Purchased 10 items. Listing clearly showed items included bags. Items received with no bags. Contacted Temu support but of course they find in favor of supplier and cost me $100 to send back.
23 December 2023
Unprompted review
Reply from Temu
Hello Steven, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
