I was unable to make withdrawals with…
I was unable to make withdrawals with my Card and I have reported the issue since 6 october , and i have reported the issue several times without any specific response . I just got another letter yesterday , and I was asked to wait again for three weeks. This is really unbelievable .
I'm really afraid and I think people should know that this bank is not serious , since last year 6 october , when I first posted this review , unfortunately I got another letter on 29 december 2023 , which said I should give them more time to solve the issue with the account . This is not good and money in the account can not be withdrawn , I just want to know how a bank can work like this .
Reply from norisbank GmbH
Guten Tag,
vielen Dank für Ihre Rückmeldung auf Trustpilot. Leider konnten wir Sie anhand der von Ihnen übermittelten Daten nicht identifizieren. Deswegen bitten wir Sie, uns Ihren vollständigen Namen, Ihre Anschrift sowie Ihren Benutzernamen von Trustpilot in einer E-Mail an qm.noris@db.com mit dem Betreff „Social Media“ mitzuteilen. Unser Qualitätsmanagement wird den Sachverhalt prüfen und sich dann bei Ihnen melden.
Beste Grüße
Ihre norisbank GmbH