Brievenbus paket with track and trace…
Brievenbus paket with track and trace was lost. The customer service said as it was not with insurance, she was not possible to investigate. Even with track and trace, it didn't mean the parcel was secured. No proof of delivery can be provided. In this case, the postman can just scan at home and throw parcel in the trash bin.
No apologies, no compensation. The conversation was suddenly ended with the reason "Ik zie dat we er niet uitkomen, ik heb je de nodige informatie al gegeven. Ik ben genoodzaak dit gesprek tebeëindigen."
The only solution PostNL customer service advised was to buy insurance for the package next time. I thought PostNL was a shipping company, but it appears that they are proactively selling insurance, so it's a insurance agency. Very irresponsible service, very rude customer service.