John Fallen
United Kingdom
Reviews
Review of Lloyds Bank Insurance
Review of Admiral Insurance
Can’t access my documents on line and…
Can’t access my documents on line and after being told it was fixed, i still have the same problem. Told to clear my cookies when it is a system fault at their end. I have still been unable to check all documents relating to my policy
31 March 2024
Reply from Admiral Insurance
Hi John, thank you for choosing Admiral.
I am sorry to hear of your recent troubles when setting up your MyAccount, we understand how this can be frustrating and we apologise for any inconvenience caused. Your account has now been registered, please follow the link we have emailed you to set up your password and log in.
Please do not use any of these symbols when creating a password. / \ : ; > = ? [ ] ( ) ' & % <
We really value you as a customer and want to thank you for taking the time pass on your feedback. We take all feedback on board.
Thank you, Stacey.
Review of loveholidays UK
Unwilling to help with changing flights
We have booked to fly to Orlando from Edinburgh in December. We had a 2 hr 45 minute connection time between landing in EWR and our MCO flight. United have reduced the connection time Twice to 1 hr 45 minutes and love holidays won’t move us to a later connecting flight asking us to pay another £2.5k to amend. Not being able to talk to anyone and having to discuss this through live chat is not good customer service. I have been extremely disappointed with the love holiday experience and will not be using their services again. Once they have your money that’s seems to be when good customer service stops.
You now contacted the lead passenger and your response to my complaint was again poor. A simple phone call from you to our airline is all that is needed as they have confirmed they would change our flights free of charge but no you still want £2700. Enjoy our money as you will not get another penny from us again. By far the worst customer service I have experienced from a so called travel company.
6 September 2023
Unprompted review
Reply from loveholidays UK
Hi John,
Thanks for getting back in touch with the requested information, and for your patience so far.
Due to data protection laws we can only discuss and amend the booking with the lead passenger after a series of security questions have been answered. Unfortunately, I wasn't able to locate your booking with the information provided.
If the lead passenger has not already done so and still requires help, please ask them to reach out to our Manage My Booking team here https://bit.ly/3lb2IGM. Follow the steps listed in our help page to login to the booking and speak to the right team.
With best wishes,
Amy.