Anna

I contacted the clinic in February 2023 and was assigned a consultant, Tina, who was a Plusclinic translator for further communication. I arrived in Istanbul on the 8th of March and had a consultation the same day, where it was suggested that I visit Turkey 3 times because of the lack of bone tissue. For the first visit I had to pay 1510 Euros. I left a deposit of 5000 dollars. The receipts of the payments are available.
On 9.03.2023 I had an operation at the Internacional plus clinic, bilateral sinus lifting and an x-ray. I stayed in Istanbul till 15.03. From the first day after the operation I had severe pain and discomfort on the right side, which I considered normal after the operation. I was prescribed antibiotics and anti-inflammatories which I have been taking faithfully. The day before my flight I had a joint consultation with an x-ray.
When I arrived in Portugal, the pain increased and decreased while I was taking the anti-inflammatories. In the second week, bone tissue started to come out on the right side. I contacted my consultant, Tina, who told me it was normal and not to worry. The bone tissue continued to come out for about a week and then a fistula opened up and a purulent discharge started to come out. I contacted the consultant again and she reassured me that it was nothing to worry about. I was getting worse, the pain was terrible and there was no response from the clinic. Incompetence and indifference.
I don't know if she consulted doctors or not, but it got to the point where she sent me a message saying that she also sometimes has a fistula over the implant and it's normal. So I was left alone with my problem. When I asked her to send me an X-ray after the surgery, she replied that she did not have it, even though the X-ray was taken on 9.3.23.
At the beginning of May, I had an urgent operation at the Institute of Implantology in Lisbon, because of a sinus infection with complications. The new surgery and treatment cost more than 1200 € and receipts are available. The bone material was cleaned and dead tissue was scraped out.
Due to the current situation and the impossibility of placing implants, I ask the clinic to refund the balance of 3225 €!!!!
I left a deposit because I trusted the clinic's reputation!
The consultant Tina after my surgery blocked me on WhatsApp and doesn't answer my e-mails or phone calls. Unsuccessful operation and stolen money. And I'm not even talking about the moral damage!!!