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I purchased a Visio 2021 key form Softcomp, but before I did, I verified that it was legal to do so as I was receiving a lifetime key for $8.99. I learned that Softcomp is a Microsoft Partner and legitimate business upon doing a Google search. Softcomp also advertises on their website that they are a Microsoft Partner. I then downloaded the Visio Installation file from the Microsoft site based on the email I received from Softcomp that contained my Visio Key and download instructions.

Because I had never purchased a software key like this, I knew nothing about the process and ran into several problems on the download. My firefox browser did not like the download and my Windows Explorer didn't like the large file, and I lost my desktop image during the process, though only temporarily. Firefox doesn't tell you how long the download takes so that you know that it takes a few minutes due to the file size. I promptly emailed Softcomp and they responded timely, and I followed their instructions and used the Edge Browser, and the download went without a hitch as Edge tells you how long the download takes and shows you the progress.

I next asked Google's AI how to get my Windows Explorer from not responding due to the super large file, and was told that I could press CTRL, ALT, DELETE to reach the Task Manager, and then right click on Windows Explorer to restart Explorer which I did, and it immediately closed the Explorer windows that was not responding. Google then told me I could type shell:downloads in the Run Command box and it would give me access through the back door to the download directory so that I could delete one of the large files as I had two large download files in there from the browser issue. Once I did this, and I was able to open my Windows Explorer and double click on the large download file to install the software.

The install process creates a virtual drive in Windows Explorer during the install, and I could not remove the large file after installation, however, I emailed Softcomp, and they explained to me what I needed to do. I then right-clicked on the virtual drive and chose eject, and this eliminated the virtual drive. I was then able to delete the large installation file, and my Windows explorer is now back to normal.

This was a trying situation, but only because I have never purchased a software key and gone through a download process like this before, therefore, it was a learning curve for me, however, Softcomp was prompt in their help when I asked for it, and cordial in their communication and also supplied me with a 20% off coupon for my next purchase, or I can give it to someone.

I highly recommend others to check out this website and take advantage of legal access to software at unbeatable prices, and with great customer service.

I was sent a discount code by BulletProof without being given the rules that apply to it. I went to my subscribe and save screen to reactivate my subscription using my discount code. I upped the item quantity from 1 to 2 and entered the discount code. The webpage did not put my quantity into the cart so that I would know that I was entering a purchase with an increase in quantity, nor did the page show me that I could or could not use the discount code. The webpage did not change at all, therefore, I did not know what was being tabulated or not being tabulated. If I pressed a button, the webpage would tabulate, but not let me know what it was doing so that I could verify the amount I would be paying for the order, so that I knew that I could afford it. I contacted the company via email while I was in the process of this because I was not seeing what I was purchasing and the total cost. I was told I could not use the discount code with subscribe and save. The issue of me not seeing anything related to a purchase was not addressed.

All eCommerce websites tell me if I can or cannot use the discount code I enter, and all eCommerce websites tell me what I am purchasing with every change I make on the screen, and provide me with a total purchase amount so that I know what my charges are. This website did not do any of these things but emailed me a confirmation email for a purchase of $69.43. I immediately emailed BulletProof back to cancel this order and I cancelled my subscription I was in the process of reactivating, as I was not given any confirmation of what I was ordering in order to accept or reject the purchase. I called Customer Service at BulletProof, option 1, 844-640-3003, and the lady told me that once I cancelled the subscription, the order would be automatically cancelled, but BulletProof shipped the products anyway after I had emailed them three emails to cancel my order.

I called the Customer Service Person back and told her what BulletProof did, and she told me to send an email and what to put in the subject line, and what to write into the body and they will process a refund whether or not they ship the product, therefore, I did this. I would like to state that from this point forward all my emails I sent to BulletProof came back undeliverable so that I would not be able to know that I was communicating with them. Although it appeared to me that they did not receive my emails, by the response I received in one email, it appeared that they received my emails. It appears that they have a way to make the customer receive denied email responses when they really receive them.

After I spoke with the Customer Service Person, I received an email from BulletProof, telling me that they have no cancellation policy in place, but will they will try to cancel the order, and let me know if they were able to cancel it at the warehouse, and this was four days ago, and I have received no response. They did not mention the issues with their website as a very good reason to refund my money, and they do not acknowledge them at all. This Company appears to be dishonest by the way they have set their website to work with subscribe and save for eCommerce. I would not purchase from them again by the way they handled my order situation, nor would I recommend this Company or Supplement to anyone.

As far as the website is concerned, this Company has issues with how it's eCommerce website works. Make sure that you see the actions you make on the page, and that they are not hidden from you. When you receive a discount via email, make sure you ask for the rules to use it before you go to the website to use it as their webpage does not tell you if you can or cannot use a discount code. If you reactivate a subscription, and you change the quantity, and do not see a total subscription amount, do not leave blindly, but email the Company to ask what is being totaled, you can easily make a mistake and place an order that you do not realize that you did as no information is seen from any keystrokes.

Product was delivered timely and in very good shape. Thank You.