Georgiana

Hello Georgiana,

Thank you for your positive feedback and for choosing us.

We are happy to know you had a smooth experience with our service. 😊️

The sweeek team

We'll always aim to be with you as quickly as possible. However, we can sometimes be held up on other jobs which means your estimated time of arrival may be pushed back. Thanks for taking the time to share your feedback with us. John

UPDATE: Thank you for sending this over.
When a return is made, if our sellers do not receive a parcel, they will require valid proof of postage to show a parcel was sent to them to be able to claim with the courier for it. I can see you have been unable to provide this and it is our customers responsibility to ensure postage receipts are kept safe until a refund is received to ensure a refund can be processed.
Our customer service team have raised this with the seller to see if they are able to recover any proof of postage with the courier but if they are unable to do this, as no proof of postage to show a parcel has been sent has been provided, the seller may need to allow time for any parcel sent to reach them and be refunded. If the seller is able to find tracking for the parcel, they will ensure a refund is processed for you.

Thanks - Dean

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Hello Georgiana,

Thanks for reaching out and leaving this review, I'm sorry to hear the return parcel has been lost.

I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly.

Thanks
Samantha

Thank you for awarding us with this 5 star review. We are happy to hear you found our service to be great and hope you are happy with your Hex keyring. We hope to deal with you again soon - Maya

I am so sorry to hear that some items were missing from your order. 
I didnt want to call you this evening as it is too late, but i will send you an email. 
I have arranged for a new set to be sent out to you. 
Have a great weekend and i am sorry again! 

Fenn

Hello,

Thank you for your review and for choosing 1st CENTRAL this year for your car insurance.

Ashley