Zwift = Zero customer support
After much consideration, I finally decided to purchase direct from 'Zwift' a 'Zwift Ride & KICKR Core', what a mistake.
3 of packages turned up within 3 to 4 days as stated when I placed my order. But the frame which is the main component missing. I've now been waiting a further 8 days and still no frame.
Also paying £65 for delivery to get everything in 3 to 4 days seemed initially OK, but now I've been waiting 11 days and still missing the main component the delivery charge is a joke.
I contacted 'Zwift' customer services after the initial parts had been delivered, getting and automated e-mail saying it will take more than 24 hours to respond and if I chase again this will delay their time to respond, as if it's my fault for chasing them about a missing part.
Eventually I get an e-mail from customer services saying then have contacted the warehouse, but no other details, when I replied I then got radio silence. After several more days I eventually get another e-mail saying they have contacted the warehouse, but yet again no more details, but this e-mail did say " I will be glad to continue supporting you", so I asked a simple question of when will I receive my missing frame, to which there again has been radio silence from 'Zwift' customer service.
I wouldn't recommend 'Zwift' to my worst enemy.
So if you want :
Zero customer support
Late deliveries
Missing parts
Radio silence
The 'Zwift' are the company for you.
If I could have given 'Zwift' a rating of zero stars I would have.
I cannot stress enought DO NOT BUY FROM 'ZWIFT'