PE

Pedro

Costa Rica

Reviews

Review of Scan Computers

Review of PureGym UK

Rated 1 out of 5 stars

Same problems not fixed.

Problems that I reported since I started using their service are yet to be fixed. Namely:
1-Machines out of order: Either get rid of them or repair them.
2-Shower rooms that occasionally reek.
3-The occasional maggots coming out of god knows where, in the floor of the showers (my best guess is that they are nested somewhere in the ceiling).

My review is harsh because this was reported more than 2 months ago, yet it persists. Honestly the only reason I keep using this place is because it is open 24/7.

15 October 2023

Reply from PureGym UK

Hi Pedro. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.

Thanks, PureGym

Review of V1CE