Your service is fine but
Your service is fine so fa but insurance providers can’t be judged until you have to make a claim. Hopefully I will not have to find out by making a claim
5 March 2026
DR
Derek Randall
United Kingdom
Reviews
Review of Questor Insurance
Review of Carwow UK
Review of The AA Breakdown Cover
Review of Questor Insurance
price hike.
Received a reminder that my insurance for car hire ran out 14 February. I didn’t renew because I had no plans to hire a car.
Plans changed and I needed insurance from 30th March but the renewal had increased from £46 to £54.
You should look after your old customers.
3 March 2025
Reply from Questor Insurance
Hi Derek,
Thank you for taking the time to review our services. I am going to look into this and contact you.
Kind regards,
Customer Resolutions Manager
*Update
Hi Derek,
Thank you for allowing us the time to investigate this. A member of our team will be in contact with you this afternoon to outline the refund you can expect to receive.
We immediately looked into this for you and note that there was a systematic issue which resulted in your renewal quote expiring and therefore removing your loyalty discount. This is certainly not what we expect. We have had this issue rectified and the few customers that had been affected by this have been manually refunded.
We are sorry for the inconveniences, and hope that this resolution is satisfactory.
Kind regards,
Customer Resolutions Manager
Review of Salter
What we wanted was out of stock
What we wanted was out of stock. You can’t get more useless than that.
22 February 2024
Reply from Salter
Hi Derek,
Thank you for taking the time to leave us a review.
I apologise for any inconvenience this has caused.
Due to some stock issues, we were unable to fulfil your order. As such, we have processed a cancellation and refund which should be with you.
I have also sent a follow up email to offer some further assistance.
Kindest regards,
Molly
Review of Holiday Extras
Had to drive my car to Heathrow car…
Had to drive my car to Heathrow car park which was hard to find. On returning from holiday they brought my car too early and pressured me to leave car park quickly. When I got home I found a parking fine notice saying Heathrow car park fee hadn’t been paid.
Hotel was okay.
26 February 2023
Unprompted review
Reply from Holiday Extras
Hi Derek. I am sorry to hear about your experience with your booking. If you wanted to discuss this further then one of our customer experience experts would be happy to help 👇🏼
https://holidayxtras.formstack.com/forms/complaints
Review of NewDay
I recently ordered something from…
I recently ordered something from Amazon using the Pulse Credit Card. Payment was refused and I don't know why.
I expect a reliable service and that is not what I am getting.
5 December 2022
Unprompted review
Reply from NewDay
Hello Derek,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
I personally would like to look into this further for you. However, due to system restrictions and security purposes, we are unable to discuss any account specific information via this platform.
The only way to get this resolved is to get in touch with our Customer Services team on 0333 455 8930. The team will have full access to your account, and someone will be happy to help you. We hope to hear from you soon so that we can get this resolved for you.
Take care,
Raine